If you’re taking time off over the holiday season, or planning to work on public holidays, we recommend these simple steps to protect your seller-fulfilled order performance metrics.

Set up vacation mode

Set your account to vacation mode to avoid missing orders that could affect your performance. This setting temporarily removes your seller-fulfilled listings from Amazon product detail pages and search results.

To set up vacation mode, go to the Store status and Vacation settings page.

For more information, go to Listing status for vacations, holidays, and other absences.

Manage your holiday settings

If you plan to send seller-fulfilled orders on public holidays, go to the Holidays widget in Seller Central to override predefined holidays and change them to an "operating day".

To override a public holiday, go to the Holidays page.

For more information, including how to revert operating days to holidays, go to Manage Holiday Settings.

Contact Account Health Support during the holidays

Account Health Support is a dedicated support channel for professional sellers who have questions about their account health.

Account Health Support will have special hours of operations during the holiday season:

• December 25, 2023 – Support will be closed and will resume operations on December 26, 2023.
• January 1, 2024 – Support will be closed and will resume operations on January 2, 2024.

For more information, go to the Account Health Support FAQ.