Subject: Final Compliance Appeal for Account Reinstatement - Request for Manual Review @Emet_Amazon @Atlas_Amazon
Dear Amazon Account Health Team,
We appreciate your efforts in maintaining marketplace integrity and protecting customers.
I am writing to respectfully request a manual and detailed review of our account deactivation regarding ASIN B0D92FCSN7.
Root Cause Clarification:
The ASIN was listed based on our good faith understanding that the product complied with Canadian regulations. However, no units of this ASIN were sold to customers, and the listing was voluntarily removed immediately after a compliance audit.
Compliance Evidence Provided:
Health Canada NPN record (80126777), confirming the product as an over-the-counter (OTC) Natural Health Product.
Supplier invoice and brand authorization letter.
Company incorporation document, government-issued ID, and bank statement for verification.
Product images showing compliant labeling.
Marketplace screenshots from Amazon.ca and Amazon.com showing similar Hyaluronic Acid products actively listed and sold by other sellers.
Additional Context:
Additionally, the attached marketplace evidence shows that multiple sellers are actively listing similar Hyaluronic Acid products, indicating marketplace acceptance and compliance across Amazon.ca and Amazon.com.
This demonstrates that our actions were consistent with common marketplace practices, and no intention of policy evasion was involved.
Request for Support:
Given that no customer was impacted, and full compliance documentation has been submitted, we respectfully request the reinstatement of our selling account.
We are fully committed to maintaining the highest standards of compliance and customer satisfaction.
Thank you very much for your time, careful review, and support.
We are available to provide any further information if needed and look forward to hearing from you.
Sincerely,
Blacklion Store LLC
Subject: Final Compliance Appeal for Account Reinstatement - Request for Manual Review @Emet_Amazon @Atlas_Amazon
Dear Amazon Account Health Team,
We appreciate your efforts in maintaining marketplace integrity and protecting customers.
I am writing to respectfully request a manual and detailed review of our account deactivation regarding ASIN B0D92FCSN7.
Root Cause Clarification:
The ASIN was listed based on our good faith understanding that the product complied with Canadian regulations. However, no units of this ASIN were sold to customers, and the listing was voluntarily removed immediately after a compliance audit.
Compliance Evidence Provided:
Health Canada NPN record (80126777), confirming the product as an over-the-counter (OTC) Natural Health Product.
Supplier invoice and brand authorization letter.
Company incorporation document, government-issued ID, and bank statement for verification.
Product images showing compliant labeling.
Marketplace screenshots from Amazon.ca and Amazon.com showing similar Hyaluronic Acid products actively listed and sold by other sellers.
Additional Context:
Additionally, the attached marketplace evidence shows that multiple sellers are actively listing similar Hyaluronic Acid products, indicating marketplace acceptance and compliance across Amazon.ca and Amazon.com.
This demonstrates that our actions were consistent with common marketplace practices, and no intention of policy evasion was involved.
Request for Support:
Given that no customer was impacted, and full compliance documentation has been submitted, we respectfully request the reinstatement of our selling account.
We are fully committed to maintaining the highest standards of compliance and customer satisfaction.
Thank you very much for your time, careful review, and support.
We are available to provide any further information if needed and look forward to hearing from you.
Sincerely,
Blacklion Store LLC
1 reply
Seller_XQ4Q4LDmc0bWU
Amazon Suspend Mail:
Hello Blacklıon Store LLC
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
-- "Product detail page rules":
Examples of restricted products that you have listed include, but are not limited to:
ASIN: B0D92FCSN7
Title: (2 Pack) of hyaluronic acid 30 caplets 850 mg with Free zai xpress Pills Organizer
How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.
How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central:
Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive
If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.
We're here to help
If you need any further assistance, you can contact us:
Sincerely,
Seller Performance Team
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo @Atlas_Amazon @Emet_Amazon
