Canada Post Strike Cancellation Rate
Hey Amazon, there is a Canada Post strike in Canada. Maybe take a chill pill on cancellation rates updates for orders that come in with a PO Box address cause without Canada post we can't deliver???
I love dealing with American based companies that seemingly have zero clue as to what is happening outside their local sphere. Customers order with a PO Box, we contact them and let them know because of the strike they will need to supply a physical address, some answer, most do not. Order is cancelled as undeliverable shipping address and we get dinged. Makes total sense, just like most of amazons decisions do...
Canada Post Strike Cancellation Rate
Hey Amazon, there is a Canada Post strike in Canada. Maybe take a chill pill on cancellation rates updates for orders that come in with a PO Box address cause without Canada post we can't deliver???
I love dealing with American based companies that seemingly have zero clue as to what is happening outside their local sphere. Customers order with a PO Box, we contact them and let them know because of the strike they will need to supply a physical address, some answer, most do not. Order is cancelled as undeliverable shipping address and we get dinged. Makes total sense, just like most of amazons decisions do...
5 replies
Seller_7LrAV0m5llaI7
You can go into your shipping settings and turn off taking orders at PO boxes for the duration of the strike. That's what I did. And then you don't get dinged because you don't get the orders in the first place, and it forces the customer to write a real address.
Jurgen_Amazon
Hey @Seller_8B53Gb2KO1TFK, thank you for bringing this important issue to our attention. We truly appreciate your patience and understand the significant impact this strike is having on your business.
I want to assure you that:
1️⃣ Our moderator team is actively aware of the situation.
2️⃣ We're proactively engaging with internal teams to find a solution.
3️⃣ Your concerns, along with those of other affected sellers, are being taken very seriously.
While I can't promise an immediate resolution, please know that we're working diligently behind the scenes to address this challenge. We recognize the urgency and are treating this as a priority.
We'll update you as soon as we receive any new information from the teams involved. In the meantime, if you have any additional concerns or insights to share, please don't hesitate to reach out.
Thank you for your continued partnership and understanding during this challenging time.
Best regards,
Jurgen
