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Seller_LDTojFVG0brQE

Customer trying scam me

I'm a little disappointed right now. A customer bought 2 units of a makeup eyeshadow palette from me. Then messaged the day she received it and said it is unopened and do not like the color as it will not work for her. (i thought it was weird that she said it is unopened but saw the colors). she proceeded with a return. Amazon auto refunded her on the first scan. I received the return yesterday and she only returned 1 unit instead of the 2 but was refunded for both. I opened a Safe-T claim and it was denied. I submitted photos of the package along with the 1 unit inside of it. What else can I use to prove my case?

I checked the shipping info on the tracking number and the weight was for 2 units. I can believe Amazon is letting customers scam sellers and get away with it.

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Tags:Customer, Refunds, Return shipment
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Seller_LDTojFVG0brQE

Customer trying scam me

I'm a little disappointed right now. A customer bought 2 units of a makeup eyeshadow palette from me. Then messaged the day she received it and said it is unopened and do not like the color as it will not work for her. (i thought it was weird that she said it is unopened but saw the colors). she proceeded with a return. Amazon auto refunded her on the first scan. I received the return yesterday and she only returned 1 unit instead of the 2 but was refunded for both. I opened a Safe-T claim and it was denied. I submitted photos of the package along with the 1 unit inside of it. What else can I use to prove my case?

I checked the shipping info on the tracking number and the weight was for 2 units. I can believe Amazon is letting customers scam sellers and get away with it.

Manage buyer experience
Tags:Customer, Refunds, Return shipment
00
40 views
2 replies
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Seller_0rXAME9V4LQSx
In reply to: Seller_LDTojFVG0brQE’s post

You must be really really new and haven't spent any time on the forums. This is a daily occurrence. Amazon is always happy to give away our money and products to their customers.

Next you will be posting about being deactivated because you didn't know you need written permission to sell that make up brand on amazon.

01
user profile
Joey_Amazon
In reply to: Seller_LDTojFVG0brQE’s post

Hi there @Seller_LDTojFVG0brQE,

Thank you for utilizing the forums and bringing this matter to our attention.

If you wish, please share the Order ID associated with this issue, I would like to review and determine best path forward.

Thanks,

Joey

00
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user profile
Seller_LDTojFVG0brQE

Customer trying scam me

I'm a little disappointed right now. A customer bought 2 units of a makeup eyeshadow palette from me. Then messaged the day she received it and said it is unopened and do not like the color as it will not work for her. (i thought it was weird that she said it is unopened but saw the colors). she proceeded with a return. Amazon auto refunded her on the first scan. I received the return yesterday and she only returned 1 unit instead of the 2 but was refunded for both. I opened a Safe-T claim and it was denied. I submitted photos of the package along with the 1 unit inside of it. What else can I use to prove my case?

I checked the shipping info on the tracking number and the weight was for 2 units. I can believe Amazon is letting customers scam sellers and get away with it.

40 views
2 replies
Manage buyer experience
Tags:Customer, Refunds, Return shipment
00
Reply
user profile
Seller_LDTojFVG0brQE

Customer trying scam me

I'm a little disappointed right now. A customer bought 2 units of a makeup eyeshadow palette from me. Then messaged the day she received it and said it is unopened and do not like the color as it will not work for her. (i thought it was weird that she said it is unopened but saw the colors). she proceeded with a return. Amazon auto refunded her on the first scan. I received the return yesterday and she only returned 1 unit instead of the 2 but was refunded for both. I opened a Safe-T claim and it was denied. I submitted photos of the package along with the 1 unit inside of it. What else can I use to prove my case?

I checked the shipping info on the tracking number and the weight was for 2 units. I can believe Amazon is letting customers scam sellers and get away with it.

Manage buyer experience
Tags:Customer, Refunds, Return shipment
00
40 views
2 replies
Reply
user profile

Customer trying scam me

by Seller_LDTojFVG0brQE

I'm a little disappointed right now. A customer bought 2 units of a makeup eyeshadow palette from me. Then messaged the day she received it and said it is unopened and do not like the color as it will not work for her. (i thought it was weird that she said it is unopened but saw the colors). she proceeded with a return. Amazon auto refunded her on the first scan. I received the return yesterday and she only returned 1 unit instead of the 2 but was refunded for both. I opened a Safe-T claim and it was denied. I submitted photos of the package along with the 1 unit inside of it. What else can I use to prove my case?

I checked the shipping info on the tracking number and the weight was for 2 units. I can believe Amazon is letting customers scam sellers and get away with it.

Manage buyer experience
Tags:Customer, Refunds, Return shipment
00
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2 replies
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Seller_0rXAME9V4LQSx
In reply to: Seller_LDTojFVG0brQE’s post

You must be really really new and haven't spent any time on the forums. This is a daily occurrence. Amazon is always happy to give away our money and products to their customers.

Next you will be posting about being deactivated because you didn't know you need written permission to sell that make up brand on amazon.

01
user profile
Joey_Amazon
In reply to: Seller_LDTojFVG0brQE’s post

Hi there @Seller_LDTojFVG0brQE,

Thank you for utilizing the forums and bringing this matter to our attention.

If you wish, please share the Order ID associated with this issue, I would like to review and determine best path forward.

Thanks,

Joey

00
Follow this discussion to be notified of new activity
user profile
Seller_0rXAME9V4LQSx
In reply to: Seller_LDTojFVG0brQE’s post

You must be really really new and haven't spent any time on the forums. This is a daily occurrence. Amazon is always happy to give away our money and products to their customers.

Next you will be posting about being deactivated because you didn't know you need written permission to sell that make up brand on amazon.

01
user profile
Seller_0rXAME9V4LQSx
In reply to: Seller_LDTojFVG0brQE’s post

You must be really really new and haven't spent any time on the forums. This is a daily occurrence. Amazon is always happy to give away our money and products to their customers.

Next you will be posting about being deactivated because you didn't know you need written permission to sell that make up brand on amazon.

01
Reply
user profile
Joey_Amazon
In reply to: Seller_LDTojFVG0brQE’s post

Hi there @Seller_LDTojFVG0brQE,

Thank you for utilizing the forums and bringing this matter to our attention.

If you wish, please share the Order ID associated with this issue, I would like to review and determine best path forward.

Thanks,

Joey

00
user profile
Joey_Amazon
In reply to: Seller_LDTojFVG0brQE’s post

Hi there @Seller_LDTojFVG0brQE,

Thank you for utilizing the forums and bringing this matter to our attention.

If you wish, please share the Order ID associated with this issue, I would like to review and determine best path forward.

Thanks,

Joey

00
Reply
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