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Seller_GvvHgjZpQrchB

I cannot cancel FBA order through the seller centre account

I checked my FBA orders today morning and one of them seemed to be a spam. The product that I’m selling for $38 has been sold for $1 ! How is that possible? I checked the product price and it was correct. I quickly contacted Amazon tech support and they said they cannot cancel this order. Instead I have to cancel it through my Manage order page. I was looking for “Cancel order” button everywhere but couldn’t find anything. Has anyone else experienced the same issue or maybe someone has an idea how to cancel FBA order.

Thanks a lot

170 views
5 replies
Fulfil orders
Tags:FBA, Order defects
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user profile
Seller_GvvHgjZpQrchB

I cannot cancel FBA order through the seller centre account

I checked my FBA orders today morning and one of them seemed to be a spam. The product that I’m selling for $38 has been sold for $1 ! How is that possible? I checked the product price and it was correct. I quickly contacted Amazon tech support and they said they cannot cancel this order. Instead I have to cancel it through my Manage order page. I was looking for “Cancel order” button everywhere but couldn’t find anything. Has anyone else experienced the same issue or maybe someone has an idea how to cancel FBA order.

Thanks a lot

Fulfil orders
Tags:FBA, Order defects
00
170 views
5 replies
Reply
0 replies
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_GvvHgjZpQrchB’s post

FBA orders can only be cancelled by the customer, or seller support.

30
user profile
Seller_y7W9ccUlauftE
In reply to: Seller_GvvHgjZpQrchB’s post

Check your transaction details to see what FBA fees / discounts were subtracted from that sale.

Support is telling you the wrong information. You can only cancel if you are doing the shipping. FBA is in amazon's hands.

10
user profile
Lucre_Amzn
In reply to: Seller_GvvHgjZpQrchB’s post

Hello @Seller_GvvHgjZpQrchB

This is Lucre from Amazon forums and will be happy to support.

I'm sorry you were given false information, because indeed, orders that only you can cancel are the merchant fulfilled. Whereas FBA orders can only be canceled by customer or Amazon.

I found an order for $1 CAD and see that payment is already completed for this and the order was purchased with expedited shipping, so it was already shipped and cannot be canceled.

The reason why this order came through is because this was a business customer and the business price added to this item was $1 only.

You can adjust this price for business customers by following the steps on the below help page:

Edit business prices and quantity discounts

Delete business prices and quantity discounts

Hope this helps!

Regards,

Lucre_Amazon

40
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user profile
Seller_GvvHgjZpQrchB

I cannot cancel FBA order through the seller centre account

I checked my FBA orders today morning and one of them seemed to be a spam. The product that I’m selling for $38 has been sold for $1 ! How is that possible? I checked the product price and it was correct. I quickly contacted Amazon tech support and they said they cannot cancel this order. Instead I have to cancel it through my Manage order page. I was looking for “Cancel order” button everywhere but couldn’t find anything. Has anyone else experienced the same issue or maybe someone has an idea how to cancel FBA order.

Thanks a lot

170 views
5 replies
Fulfil orders
Tags:FBA, Order defects
00
Reply
user profile
Seller_GvvHgjZpQrchB

I cannot cancel FBA order through the seller centre account

I checked my FBA orders today morning and one of them seemed to be a spam. The product that I’m selling for $38 has been sold for $1 ! How is that possible? I checked the product price and it was correct. I quickly contacted Amazon tech support and they said they cannot cancel this order. Instead I have to cancel it through my Manage order page. I was looking for “Cancel order” button everywhere but couldn’t find anything. Has anyone else experienced the same issue or maybe someone has an idea how to cancel FBA order.

Thanks a lot

Fulfil orders
Tags:FBA, Order defects
00
170 views
5 replies
Reply
user profile

I cannot cancel FBA order through the seller centre account

by Seller_GvvHgjZpQrchB

I checked my FBA orders today morning and one of them seemed to be a spam. The product that I’m selling for $38 has been sold for $1 ! How is that possible? I checked the product price and it was correct. I quickly contacted Amazon tech support and they said they cannot cancel this order. Instead I have to cancel it through my Manage order page. I was looking for “Cancel order” button everywhere but couldn’t find anything. Has anyone else experienced the same issue or maybe someone has an idea how to cancel FBA order.

Thanks a lot

Fulfil orders
Tags:FBA, Order defects
00
170 views
5 replies
Reply
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Seller_7LrAV0m5llaI7
In reply to: Seller_GvvHgjZpQrchB’s post

FBA orders can only be cancelled by the customer, or seller support.

30
user profile
Seller_y7W9ccUlauftE
In reply to: Seller_GvvHgjZpQrchB’s post

Check your transaction details to see what FBA fees / discounts were subtracted from that sale.

Support is telling you the wrong information. You can only cancel if you are doing the shipping. FBA is in amazon's hands.

10
user profile
Lucre_Amzn
In reply to: Seller_GvvHgjZpQrchB’s post

Hello @Seller_GvvHgjZpQrchB

This is Lucre from Amazon forums and will be happy to support.

I'm sorry you were given false information, because indeed, orders that only you can cancel are the merchant fulfilled. Whereas FBA orders can only be canceled by customer or Amazon.

I found an order for $1 CAD and see that payment is already completed for this and the order was purchased with expedited shipping, so it was already shipped and cannot be canceled.

The reason why this order came through is because this was a business customer and the business price added to this item was $1 only.

You can adjust this price for business customers by following the steps on the below help page:

Edit business prices and quantity discounts

Delete business prices and quantity discounts

Hope this helps!

Regards,

Lucre_Amazon

40
Follow this discussion to be notified of new activity
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_GvvHgjZpQrchB’s post

FBA orders can only be cancelled by the customer, or seller support.

30
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_GvvHgjZpQrchB’s post

FBA orders can only be cancelled by the customer, or seller support.

30
Reply
user profile
Seller_y7W9ccUlauftE
In reply to: Seller_GvvHgjZpQrchB’s post

Check your transaction details to see what FBA fees / discounts were subtracted from that sale.

Support is telling you the wrong information. You can only cancel if you are doing the shipping. FBA is in amazon's hands.

10
user profile
Seller_y7W9ccUlauftE
In reply to: Seller_GvvHgjZpQrchB’s post

Check your transaction details to see what FBA fees / discounts were subtracted from that sale.

Support is telling you the wrong information. You can only cancel if you are doing the shipping. FBA is in amazon's hands.

10
Reply
user profile
Lucre_Amzn
In reply to: Seller_GvvHgjZpQrchB’s post

Hello @Seller_GvvHgjZpQrchB

This is Lucre from Amazon forums and will be happy to support.

I'm sorry you were given false information, because indeed, orders that only you can cancel are the merchant fulfilled. Whereas FBA orders can only be canceled by customer or Amazon.

I found an order for $1 CAD and see that payment is already completed for this and the order was purchased with expedited shipping, so it was already shipped and cannot be canceled.

The reason why this order came through is because this was a business customer and the business price added to this item was $1 only.

You can adjust this price for business customers by following the steps on the below help page:

Edit business prices and quantity discounts

Delete business prices and quantity discounts

Hope this helps!

Regards,

Lucre_Amazon

40
user profile
Lucre_Amzn
In reply to: Seller_GvvHgjZpQrchB’s post

Hello @Seller_GvvHgjZpQrchB

This is Lucre from Amazon forums and will be happy to support.

I'm sorry you were given false information, because indeed, orders that only you can cancel are the merchant fulfilled. Whereas FBA orders can only be canceled by customer or Amazon.

I found an order for $1 CAD and see that payment is already completed for this and the order was purchased with expedited shipping, so it was already shipped and cannot be canceled.

The reason why this order came through is because this was a business customer and the business price added to this item was $1 only.

You can adjust this price for business customers by following the steps on the below help page:

Edit business prices and quantity discounts

Delete business prices and quantity discounts

Hope this helps!

Regards,

Lucre_Amazon

40
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