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Seller_LtCxu1GTO9roo

I'm saddened by the fact that Amazon never seriously reviews A-to-Z claims and just automatically refunds the buyer.

I complained yesterday about an order that had been delivered, the buyer said they received it and the logistics info showed delivery, but the response given after the complaint was "You did not provide the name of the carrier or the carrier's website does not show any tracking information".

We use Canada Post and the logistics information is clearly available. And we also said it was Canada Post when we complained. I don't understand why Amazon would say something like that.

Is there a professional who can resolve this order?

[ 702-4654925-9314627 ]

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn

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Tags:A-to-z claims, Buyer Messages, Buyer product questions
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Seller_LtCxu1GTO9roo

I'm saddened by the fact that Amazon never seriously reviews A-to-Z claims and just automatically refunds the buyer.

I complained yesterday about an order that had been delivered, the buyer said they received it and the logistics info showed delivery, but the response given after the complaint was "You did not provide the name of the carrier or the carrier's website does not show any tracking information".

We use Canada Post and the logistics information is clearly available. And we also said it was Canada Post when we complained. I don't understand why Amazon would say something like that.

Is there a professional who can resolve this order?

[ 702-4654925-9314627 ]

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn

Manage buyer experience
Tags:A-to-z claims, Buyer Messages, Buyer product questions
00
7 views
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Jurgen_Amazon
In reply to: Seller_LtCxu1GTO9roo’s post

Hello @JacksonMichael,

Thank you for contacting Amazon Forums.

I have reviewed this order and, the answer provided to you is not clear for you to comprehend better what is the issue. In this case, if you take a look at the order in your Seller Central Account, you used another carrier, therefore, Amazon was following the indication in your appeal, but they were unable to find the details because Canada Post is not showing up results. One hint here, the carrier you used was JY Express.

My recommendation in this case is for you to appeal again, providing the correct details as per your Seller Central account.

Jurgen

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Seller_LtCxu1GTO9roo

I'm saddened by the fact that Amazon never seriously reviews A-to-Z claims and just automatically refunds the buyer.

I complained yesterday about an order that had been delivered, the buyer said they received it and the logistics info showed delivery, but the response given after the complaint was "You did not provide the name of the carrier or the carrier's website does not show any tracking information".

We use Canada Post and the logistics information is clearly available. And we also said it was Canada Post when we complained. I don't understand why Amazon would say something like that.

Is there a professional who can resolve this order?

[ 702-4654925-9314627 ]

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn

7 views
1 reply
Manage buyer experience
Tags:A-to-z claims, Buyer Messages, Buyer product questions
00
Reply
user profile
Seller_LtCxu1GTO9roo

I'm saddened by the fact that Amazon never seriously reviews A-to-Z claims and just automatically refunds the buyer.

I complained yesterday about an order that had been delivered, the buyer said they received it and the logistics info showed delivery, but the response given after the complaint was "You did not provide the name of the carrier or the carrier's website does not show any tracking information".

We use Canada Post and the logistics information is clearly available. And we also said it was Canada Post when we complained. I don't understand why Amazon would say something like that.

Is there a professional who can resolve this order?

[ 702-4654925-9314627 ]

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn

Manage buyer experience
Tags:A-to-z claims, Buyer Messages, Buyer product questions
00
7 views
1 reply
Reply
user profile

I'm saddened by the fact that Amazon never seriously reviews A-to-Z claims and just automatically refunds the buyer.

by Seller_LtCxu1GTO9roo

I complained yesterday about an order that had been delivered, the buyer said they received it and the logistics info showed delivery, but the response given after the complaint was "You did not provide the name of the carrier or the carrier's website does not show any tracking information".

We use Canada Post and the logistics information is clearly available. And we also said it was Canada Post when we complained. I don't understand why Amazon would say something like that.

Is there a professional who can resolve this order?

[ 702-4654925-9314627 ]

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn

Manage buyer experience
Tags:A-to-z claims, Buyer Messages, Buyer product questions
00
7 views
1 reply
Reply
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Jurgen_Amazon
In reply to: Seller_LtCxu1GTO9roo’s post

Hello @JacksonMichael,

Thank you for contacting Amazon Forums.

I have reviewed this order and, the answer provided to you is not clear for you to comprehend better what is the issue. In this case, if you take a look at the order in your Seller Central Account, you used another carrier, therefore, Amazon was following the indication in your appeal, but they were unable to find the details because Canada Post is not showing up results. One hint here, the carrier you used was JY Express.

My recommendation in this case is for you to appeal again, providing the correct details as per your Seller Central account.

Jurgen

00
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user profile
Jurgen_Amazon
In reply to: Seller_LtCxu1GTO9roo’s post

Hello @JacksonMichael,

Thank you for contacting Amazon Forums.

I have reviewed this order and, the answer provided to you is not clear for you to comprehend better what is the issue. In this case, if you take a look at the order in your Seller Central Account, you used another carrier, therefore, Amazon was following the indication in your appeal, but they were unable to find the details because Canada Post is not showing up results. One hint here, the carrier you used was JY Express.

My recommendation in this case is for you to appeal again, providing the correct details as per your Seller Central account.

Jurgen

00
user profile
Jurgen_Amazon
In reply to: Seller_LtCxu1GTO9roo’s post

Hello @JacksonMichael,

Thank you for contacting Amazon Forums.

I have reviewed this order and, the answer provided to you is not clear for you to comprehend better what is the issue. In this case, if you take a look at the order in your Seller Central Account, you used another carrier, therefore, Amazon was following the indication in your appeal, but they were unable to find the details because Canada Post is not showing up results. One hint here, the carrier you used was JY Express.

My recommendation in this case is for you to appeal again, providing the correct details as per your Seller Central account.

Jurgen

00
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