Request for Review and Removal of ODR for already refunded order
Hello @Jurgen_Amazon @Ricardo_Amazon@Daryl_Amazon@Josh_Amazon
Order id - 702-9466482-4794614
The order id - 702-9466482-4794614 was received on Sat, Dec 28, 2024, 8:56 p.m. PST and was shipped with Amazon Authorised carrier GLS Canada on the promised shipping time frame Mon, Dec 30, 2024 PST having tracking ID - P50988512. The carrier delivered the order on 8 January 2025. Online tracking details are available at GLS Canada website tracking details. Also, the customer was refunded fully on 8 January 2025 prior filling to in their A-to-Z claim. Additionally, the claim is only 74.75 CAD which are the Taxes collected by the Amazon, as we cannot refund taxes as they are collected or refunded by Amazon only.
The claim decision is invalid due to the following reasons:
1. Order was delivered on 8 January 2025; proof of delivery is attached.
2. Order was fully refunded before filling out the claim on 8 January 2025.
3. The A-to-Z claim is for 74.75 CAD which are the taxes collected/refunded by Amazon.
4. The claim could not have been filled before 9 January 2025 which is the time window provided by Amazon for delivering the product to the customer.
We kindly request you to reconsider the facts provided and remove the ODR from our account for this order.
Thank you
Request for Review and Removal of ODR for already refunded order
Hello @Jurgen_Amazon @Ricardo_Amazon@Daryl_Amazon@Josh_Amazon
Order id - 702-9466482-4794614
The order id - 702-9466482-4794614 was received on Sat, Dec 28, 2024, 8:56 p.m. PST and was shipped with Amazon Authorised carrier GLS Canada on the promised shipping time frame Mon, Dec 30, 2024 PST having tracking ID - P50988512. The carrier delivered the order on 8 January 2025. Online tracking details are available at GLS Canada website tracking details. Also, the customer was refunded fully on 8 January 2025 prior filling to in their A-to-Z claim. Additionally, the claim is only 74.75 CAD which are the Taxes collected by the Amazon, as we cannot refund taxes as they are collected or refunded by Amazon only.
The claim decision is invalid due to the following reasons:
1. Order was delivered on 8 January 2025; proof of delivery is attached.
2. Order was fully refunded before filling out the claim on 8 January 2025.
3. The A-to-Z claim is for 74.75 CAD which are the taxes collected/refunded by Amazon.
4. The claim could not have been filled before 9 January 2025 which is the time window provided by Amazon for delivering the product to the customer.
We kindly request you to reconsider the facts provided and remove the ODR from our account for this order.
Thank you
4 replies
Seller_7LrAV0m5llaI7
Is your item exempt from sales tax right now due to the GST/HST sales tax holiday imposed by the Trudeau liberal government?
Jurgen_Amazon
Hello @Seller_iFzXrqb0ohzg8,
Thank you for providing the detailed information about order 702-9466482-4794614. Let me address each point:
1. Delivery Timeline:
- Required delivery date: January 7th, 2025
- Actual delivery date: January 8th, 2025
- Result: Delivery was one day late, missing the promised delivery window
2. Regarding your points:
- While proof of delivery exists, it confirms late delivery
- The refund was processed after the promised delivery date
- Even with GLS being an Amazon Authorized carrier, the delivery promise wasn't met
- The January 9th window you mentioned isn't accurate - the promised delivery date was January 7th
3. Tax Issue: Please contact Seller Support directly regarding tax-related matters, as these are handled separately from delivery claims
Important: A-to-z claims can be valid even when:
- The item is eventually delivered
- A refund is processed
- An authorized carrier is used
For late deliveries, the claim validity is based on the promised delivery date, not subsequent actions taken.
Jurgen
