Dear Amazon Team,

I am writing again regarding the ongoing review of my Amazon Mexico seller account, which remains unresolved despite my full cooperation.

As a long-time Amazon seller, I have extensive experience in handling verification requests and providing the necessary documents. I have already submitted the requested information, including:

- All 2025 invoices,

- An Excel file with order numbers, carrier details, and tracking links,

- Warehouse details for my third-party locations,

- Clarifications on missing customer ID information (CURP/RFC), along with supporting Amazon messages and WhatsApp records,

- A detailed explanation regarding three problematic orders.

Even after submitting everything required, my account remains under review, and I have yet to receive any clear response from Amazon. My biggest concern is the lack of direct communication—I need urgent phone access to Amazon Account Health Support, but due to my limited Spanish and English proficiency, I struggle to get proper assistance. This has been an issue in the past, and I strongly urge Amazon to provide clearer communication options for sellers in such situations.

Additionally, my payments have been frozen for over a month, leaving me in a difficult financial position while I continue fulfilling orders. This unnecessary delay is disrupting my business and affecting my ability to serve customers. Amazon must resolve this matter immediately—sellers deserve fair treatment and timely responses instead of endless waiting periods with no progress.

Please provide a clear update on the status of my account and the specific reason for this prolonged delay.

I look forward to your immediate response.