Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Daryl_Amazon
Dear Sellers,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
161 replies
Seller_gHUXqAAEwAcB4
I have closed all listings under 30$ since one week before strike to maintain a healthy VTR and am delivering mostly all FBM packages through Canpar and Purolator as long as they are the final mile solution, otherwise I will cancel sales.
I am finding that even though I have been extremely proactive, these "replacement couriers" to Canada Post are all being extremely slow in delivering packages. None of my packages which shipped after strike started, have yet been delivered. All are in one sort facility or another. I am really starting to wonder what will happen ...
Thanks for taking the time @Daryl_Amazon!
Dan
Seller_AqmUAgQZmM08D
There are lower cost carriers with full tracking and photographs of delivery making on tine deliveries that we could use that are busy but not swamped or refusing packages or delivering late, unlike Purolator and UPS, but they are not Amazon recognized carriers. If VTR rate could be relaxed during the strike that would be helpful. Right now we are using Purolator and UPS exclusively as Amazon recognized carriers, we have raised shipping fees that customers pay and playing whac-a-mole every day trying to buy a label or arrange a pick up or find a drop off. High stress.
Seller_BCsJXNkuO7q9e
The real issue is what is Amazon doing for its sellers. Please explain in detail how Amazon will protect sellers during this strike.
Obviously, as business operators we must take steps to mitigate the impacts - but much is beyond our control. We now have many shipments delayed at Purolator and FedEx depots around the country because they rely on Canada Post for Final-Mile service. A-Z claims are piling in because of this - and we don't even ship with Canada Post!
There is no other way to deliver these parcels to many rural areas. Nor do we have a way to screen in advance for these addresses as Amazon requires you to enable the entire province. There are also weather delays (its Canada in winter) as well as holiday volume. A trifecta of issues.....
Amazon is granting A-Z claims instantly and counting against ODR. There will be a financial loss when CP resumes and buyers get free products - no doubt.
But would it kill Amazon to announce that there will be no ODR impact if the delay is because of the strike? Or at least instruct your A-Z reviewers (robots?) to take it easy and if such claims are being granted to not count against ODR? Same with negative feedbacks if they are delivery related because of the strike.
I think the hope was this strike would be over quickly - but here we are 3 weeks later. Its time for Amazon to be clear and show they value and protect their sellers.
As Amazon sellers, we put up with a lot of unreasonable situations (from buyers and Amazon), this seems like a very easy thing for Amazon to do. Kindly give us that assurance
Thank you
Seller_xwrlvWEgt08EH
We tried shipping with alternate carriers for 4 days when the strike started, then shut down our Amazon store completely (vacation mode) after getting crushed on shipping costs.
The frustrating part is that there are cheaper ways to ship (like Chit Chats Select), but since they are not "integrated" or "approved shippers" by Amazon, we can't use them without getting shut down from the VTR garbage that Amazon enforces.
The result = we lose thousands of dollars in lost sales and Amazon loses thousands of dollars in lost commissions.
Thanks for the support Amazon.
Seller_on2337YN9KB0m
Can you get Chit Chats added to the list of approved couriers? That would be helpful.
Seller_CRHOv021qFYYU
@Daryl_Amazon lost A-Z INR case, and not sure once delivered later that the buyer will ship it back! Not got defect for the transaction, lost money and the item. Amazon could at least not count against defect rate.
Daryl_Amazon
Feedback acknowledged @Seller_CRHOv021qFYYU!
A-Z Claim disputes are the main focus of the escalation request, rest assured this is already part of my current pain points, will keep you all posted on what our approach will be,
Daryl
Seller_CRHOv021qFYYU
is it possible to removed at least defect from this AZ claim?
Seller_SGXenWOOp9WjQ
Any updates ?
Can you look into this ?
@Daryl_Amazon
701-4162801-3816252
701-9807053-7269815
701-5415259-1151402
701-9128507-7509048
701-3296389-2675465
702-7809630-2409803
Daryl_Amazon
We are currently in the works with A-Z claims processed through this strike, please note this investigation is being reviewed at a marketplace level of all affected Canadian sellers, right now we are not looking at individual requests, but looking for all orders and all shipments to be revoked since the strike started.
Still working with the concerned team,
Daryl
Seller_vBC04dscooF2U
Hey Daryl, we put our store to inactive because of how Amazon is treating us over the strike.
We got 2 a to z claims for refunds and the customer didnt even ask for a refund, we didn't get a chance even, now ODR affected.
I gave up, too stressful dealing with Amazon
Seller_rpzSpEiibv3K6
5 days ago you posted that you were in the works of investigating what will be done about A-to-Z claims related to the strike. You then updated us with Feedback Removal. While that is appreciated, it is not what is hurting most sellers. We are all still awaiting those further updates that we have been promised. Can you please let us know what we can expect? Seller accounts are in jeopardy because of this. Thank you.
Seller_DApYjZ1RAy2bc
Amazon needs to clearly state how it will protect sellers.
Here is what Ebay is saying...
As the Canadian Union of Postal Workers (CUPW) strike extends into its fourth week, Canada Post delivery services continue to face disruptions, affecting the flow of shipments across Canada. We understand this is a challenging time for both you and your customers. We're reaching out to share our response to the situation and to request your continued partnership.
To support you and your business, eBay is implementing automatic protections for the next seller standards evaluation. These include:
• Late Shipment Rate (LSR) defects
• Tracking uploaded and validated rate
• Negative or neutral feedback if tracking was uploaded and validated by the carrier
• Out of Stock cancellations
Additionally, all Item Not Received (INR) claims are now on hold, and the Estimated Delivery Dates (EDDs) for all shipments with Canada Post have been extended. These measures will ensure deliveries have enough time to be completed during the strike and will remain in effect until Canada Post resumes regular operations.
Seller_qEPPNkFif5sqD
It would be helpful if Amazon added carriers that sellers have pivoted to ie: Chit Chats Select service which utilizes GTA GSM. We are using them currently and packages have been successfully delivered. We fear this will still impact our VTR since Chit Chats is not listed on the integrated system or even in the drop down. Neither is GTA GSM which whom they use. Even when Canada Post goes back to work, we may still want to use this service given the lower cost and similar transit times. They also provide a direct tracking website. Can you escalate this to the team for review in adding Chit Chats / GTA GSM?
Seller_SGXenWOOp9WjQ
We are using other carriers but some order were shipped before the strike and still got stuck. The problem is that we try to communicate with the customers but looks like they don't always gget our replies or messages.
They end up winning A-Z claims and we fully understand that they want the money back, it makes sense but we get Order Defect Rate (ODR) from feedbacks and A-Z.
We kept a good ODR for many years but now it's going up. We tried appealing explainging the situation but all our appeals are getting denied.
Can you help ?
Seller_SGXenWOOp9WjQ
@Daryl_Amazon
701-4162801-3816252
701-9807053-7269815
701-5415259-1151402
701-9128507-7509048
701-3296389-2675465
702-7809630-2409803
Here's a few claims for orders shipped before the strike, we tried to help the customers but looks like they did not see our messages as they did not reply. All these claims are affecting our ODR, Anything can be done ? We try appealing but it did not work.
Seller_vynSbldG5nQUL
We are losing a ton of money because of Amazon's policies and the fulfillment promise. We tried to appeal the most recent A-to-Z claim that we received and this is Amazon's response to our appeal:
Why was my appeal denied?
We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner. You must ship media products (books, music, DVD, and video) within 2 business days of the close of a sale. Non-media products must be shipped by the shipping availability date you specify in the product feed. In this case, the order should have been received by the buyer no later than November 26, 2024.
From this message, I understand that Amazon requires SHIPPING orders in a timely manner, which we did, but then they say that the order should have been DELIVERED by a certain date. So we did our part of the fulfillment promise (shipping on time), but yet customers are being refunded AND this is counted against our ODR?? How is that fair to the sellers?
Amazon is damaging small businesses by creating entitled and dishonest customers, who think they can get away with anything. And we pay fees for that!!
