Help Please! Identity Verification Issue on Amazon.ca
Hello everyone,
I’ve been experiencing a recurring issue while trying to complete the Amazon.ca identity verification process.
I’ve already opened a support case (Case ID: 18653108961), but I wanted to share it here as well in case someone can help or has experienced something similar.
Here’s what happens:
After I fill out the verification form completely and click “Submit for verification,” the system enters the automatic verification stage. However, after about 15 minutes, it redirects me back to the “Identity Information” page without any message or progress — as if I never submitted anything.
During this process:
- No document upload field or button ever appears.
- The system doesn’t ask for any documents (like a passport or proof of address).
- I don’t receive any email or notification about the verification.
I’m sure that I’m doing the verification through my Amazon.ca Seller Central panel, not the U.S. one.
Every time I try again, it feels like déjà vu :/ the same thing happens over and over, and I can’t complete the verification.
Could someone please help me figure this out?
Thank you very much for taking the time to read and look into this.
Lumeris
Help Please! Identity Verification Issue on Amazon.ca
Hello everyone,
I’ve been experiencing a recurring issue while trying to complete the Amazon.ca identity verification process.
I’ve already opened a support case (Case ID: 18653108961), but I wanted to share it here as well in case someone can help or has experienced something similar.
Here’s what happens:
After I fill out the verification form completely and click “Submit for verification,” the system enters the automatic verification stage. However, after about 15 minutes, it redirects me back to the “Identity Information” page without any message or progress — as if I never submitted anything.
During this process:
- No document upload field or button ever appears.
- The system doesn’t ask for any documents (like a passport or proof of address).
- I don’t receive any email or notification about the verification.
I’m sure that I’m doing the verification through my Amazon.ca Seller Central panel, not the U.S. one.
Every time I try again, it feels like déjà vu :/ the same thing happens over and over, and I can’t complete the verification.
Could someone please help me figure this out?
Thank you very much for taking the time to read and look into this.
Lumeris
37 replies
Seller_M1IxpiEPk156j
Everyone is experiencing same issue. No one is even trying to solve the issue in the forums.
@CR_Amazon@Christine_Amazon @Manny_Amazon
Seller_fC3Io0hOxoXIq
I’ve fixed it by going to my US panel and navigating to Account Info → Business Information → Legal Entity.
Even though it already showed as verified in US, I clicked “Edit information” — and that’s when "magically" the fields to upload new documents appeared. I submitted everything there. Yes, this means you’ll have to go through another round of verification for the US store too. But once I completed it, I went to the Canada panel, submitted the same information (this time there were still no fields to upload documents), and just a few minutes later it showed “Successful” in Canada as well.
Seller_KbRLI9m3rZK3V
Hi everyone,
Here’s a quick update — both my US and CA verifications are now successfully completed!
It worked exactly as @Seller_fC3Io0hOxoXIq described.
After completing the verification in the US panel and seeing it marked as “Verified,” I went to the CA panel and started the same process there. Shortly after, the Canada verification was also approved.
If @Seller_fC3Io0hOxoXIq hadn’t shared this helpful experience, I’d probably still be stuck waiting for the verification to move forward. I’m really grateful for the guidance.
If you’re dealing with the same issue, you can try this method too — though of course, there’s no absolute guarantee that it will work the same way for every account.
Thanks again, @Seller_fC3Io0hOxoXIq, for sharing such a valuable tip!
Lumeris
Seller_nBUcRErQhJ4JW
same and as usual support is no help. We even have SAS and they are no help because its Canada
Seller_pkFdHc1l8XO26
Seem to be in the same boat as all of you - have uploaded my passport copy and proof of address also a few times, but still keep getting this Warning (not error) ! Totally lost on what Amazon needs us to do - absolutely crazy !
Seller_T1noEp2sPsSEt
This solution may be good for businesses but not for a private seller. I am a private seller selling my own collection of DVD and CD from home and when it is done I stop. I am not a business. Why am doing that? Because I am an elderly Canadian and at this station of life I have accumulated my collection and now want to sell it.
If I am in the wrong place tell me. If amazon is only fro businesses tell me.
I thank you for you reply.
Seller_PRfTkMrIoXKce
I also have the same problem. I send the document Amazon are asking for. And they didn't accepted it. So why asking for a specific document and refusing it. Those documents who checking them, a robot or a reel person?
Seller_BigGXGcRm6HcP
Been two months trying to figure this out - same issues that you're having. And no one at Amazon knows how best to help??? Please post if you figure it out.
