How to change phone number for one of my users?
Hello,
I am trying to figure out how to update the phone number for one of my users for OTP purposes. They are unable to login since their number changed. I also tried deleting their account and inviting them again but it still wants the old number.
Seller support is non responsive to my requests. Anyone have experience with this?
How to change phone number for one of my users?
Hello,
I am trying to figure out how to update the phone number for one of my users for OTP purposes. They are unable to login since their number changed. I also tried deleting their account and inviting them again but it still wants the old number.
Seller support is non responsive to my requests. Anyone have experience with this?
1 reply
Seller_J46Ruz3VzvWCV
Only the other user can change their #.
This post from @Seller_AXC06kcsKI1qG still holds - https://sellercentral.amazon.com/seller-forums/discussions/t/2073284c-26ae-4b98-8374-da415e3bc5b8?postId=dff1f5c7-356e-4812-b9e7-db7b0a4b2122
To gain access to your seller account, try logging into Seller Central and click "Didn't receive the code?" on the bottom of the Two-Step Verification page.
Select your backup method for receiving your code. If you don't have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process.
This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in.
On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
