URGENT: Amazon Claims ZERO Units Received for Signed FBA Delivery. Retail Value $20,214.60. Leadership Review Needed.
Hello Amazon Seller Forums team,
We are requesting urgent assistance from an Amazon representative regarding a severe FBA inbound failure that Seller Support has refused to escalate, despite clear proof of delivery and significant financial impact.
Shipment ID: FBA1930BCZT2
Case ID: 19150496031
Marketplace: Amazon.ca
Retail value of shipment at risk: $20,214.60 CAD
This is not a minor discrepancy. This is a high value retail shipment that Amazon is asserting was received as zero units, despite a signed Proof of Delivery confirming Amazon accepted the shipment.
Summary of the issue
Amazon Seller Support is denying reimbursement on the basis that no units were received at all, while simultaneously acknowledging that the shipment was delivered to an Amazon fulfillment center.
Key facts:
- The shipment was delivered to Amazon and signed for by Amazon, with a valid Proof of Delivery provided.
- Amazon is not claiming a partial shortfall. They are explicitly asserting that zero units were received.
- The carrier has confirmed delivery and refuses to open an insurance claim because the shipment was accepted by Amazon.
- Seller Support continues to redirect us to the carrier, despite the delivery being completed and signed.
This creates an impossible situation where:
- Amazon confirms delivery occurred.
- Amazon claims receipt of zero inventory.
- The carrier confirms delivery and denies liability.
- The seller is left with no escalation path.
Retail value calculation of denied inventory
Qty FNSKU Unit Price Total
288 X002S81ODF $13.99 $4,029.12
192 X004O6WCZN $19.99 $3,838.08
176 B0B34CRNTJ $39.99 $7,038.24
48 B0952GJZQQ $48.00 $2,304.00
30 B093ZB6VFL $23.99 $719.70
18 B0848HWH2Z $29.99 $539.82
18 B0949PSB7L $21.99 $395.82
18 B0952FPLTG $74.99 $1,349.82
Total Retail Value $20,214.60
This inventory did not vanish prior to delivery. Amazon accepted the shipment.
Amazon’s stated position
“Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.”
This response does not apply to the facts of this case.
Amazon is not disputing quantities. Amazon is claiming zero units received, which is fundamentally incompatible with a signed delivery and acceptance.
Why this requires leadership escalation:
- A shipment cannot be delivered, signed for by Amazon, and recorded as zero units received without a serious internal receiving failure.
- Seller Support has refused to escalate to Captive Team or Amazon Leadership.
- The seller is being instructed to pursue carrier insurance that is contractually unavailable due to completed delivery.
- Over $20,000 CAD in retail inventory has effectively disappeared inside Amazon’s network with no accountability.
We are experienced FBA sellers and fully understand standard shortfall processes. This is not a routine inbound discrepancy. This is a systemic receiving failure with material financial impact.
We respectfully request assistance from an Amazon representative to ensure this case is reviewed properly.
Please see case ID 19150496031 for the signed POD + invoice exactly matching this shipment.
URGENT: Amazon Claims ZERO Units Received for Signed FBA Delivery. Retail Value $20,214.60. Leadership Review Needed.
Hello Amazon Seller Forums team,
We are requesting urgent assistance from an Amazon representative regarding a severe FBA inbound failure that Seller Support has refused to escalate, despite clear proof of delivery and significant financial impact.
Shipment ID: FBA1930BCZT2
Case ID: 19150496031
Marketplace: Amazon.ca
Retail value of shipment at risk: $20,214.60 CAD
This is not a minor discrepancy. This is a high value retail shipment that Amazon is asserting was received as zero units, despite a signed Proof of Delivery confirming Amazon accepted the shipment.
Summary of the issue
Amazon Seller Support is denying reimbursement on the basis that no units were received at all, while simultaneously acknowledging that the shipment was delivered to an Amazon fulfillment center.
Key facts:
- The shipment was delivered to Amazon and signed for by Amazon, with a valid Proof of Delivery provided.
- Amazon is not claiming a partial shortfall. They are explicitly asserting that zero units were received.
- The carrier has confirmed delivery and refuses to open an insurance claim because the shipment was accepted by Amazon.
- Seller Support continues to redirect us to the carrier, despite the delivery being completed and signed.
This creates an impossible situation where:
- Amazon confirms delivery occurred.
- Amazon claims receipt of zero inventory.
- The carrier confirms delivery and denies liability.
- The seller is left with no escalation path.
Retail value calculation of denied inventory
Qty FNSKU Unit Price Total
288 X002S81ODF $13.99 $4,029.12
192 X004O6WCZN $19.99 $3,838.08
176 B0B34CRNTJ $39.99 $7,038.24
48 B0952GJZQQ $48.00 $2,304.00
30 B093ZB6VFL $23.99 $719.70
18 B0848HWH2Z $29.99 $539.82
18 B0949PSB7L $21.99 $395.82
18 B0952FPLTG $74.99 $1,349.82
Total Retail Value $20,214.60
This inventory did not vanish prior to delivery. Amazon accepted the shipment.
Amazon’s stated position
“Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.”
This response does not apply to the facts of this case.
Amazon is not disputing quantities. Amazon is claiming zero units received, which is fundamentally incompatible with a signed delivery and acceptance.
Why this requires leadership escalation:
- A shipment cannot be delivered, signed for by Amazon, and recorded as zero units received without a serious internal receiving failure.
- Seller Support has refused to escalate to Captive Team or Amazon Leadership.
- The seller is being instructed to pursue carrier insurance that is contractually unavailable due to completed delivery.
- Over $20,000 CAD in retail inventory has effectively disappeared inside Amazon’s network with no accountability.
We are experienced FBA sellers and fully understand standard shortfall processes. This is not a routine inbound discrepancy. This is a systemic receiving failure with material financial impact.
We respectfully request assistance from an Amazon representative to ensure this case is reviewed properly.
Please see case ID 19150496031 for the signed POD + invoice exactly matching this shipment.
38 replies
Angie_Amazon
Hi @Seller_1JtWN7OO6rhPF,
Thank you for bringing this to our attention!
I've forwarded the details of your case to our investigations team. Please have in mind, this re-investigation does not ensure any specific resolution.
We'll keep you posted on any updates.
— Angie 🪸
Seller_1JtWN7OO6rhPF
Can you please provide some sort of update? We still have zero clarity from Amazon on this situation
Seller_s3bebcUeBzRea
We can relate to this in so many ways. We had this happen! 8 skids got sent in, and each skid holds 144 units, they checked in 147 units and lots the rest. They never gave us any money back and blamed us for sending unexpected units and gave us the run around. 16 months later after doing an inventory reconciliation we saw that they updated our inventory with 221 units from that shipment which proves that they just throw skids in random spots .
Another item was classified to hazmat mid shipment and they accepted the stuff and threw them away. we have lost of 80k over the years from sending skids.
Their receiving has just gotten worse and worse and they just do not want to fix the issues. You can go to small claims court, but then again would you sue your employer and stay working there? its insanity
Now we only send using UPS unless its Hazmat Aerosols, we suggest you do the same to avoid this headache, the issues with Amazon will just get worse. After 8 years of working with them 2025 has been by far the wrost
Goodluck
Seller_t3hTmRBpgQxr3
NEWS: $2M worth of merchandise stolen from Amazon warehouse in Ontario: police
Search this article
This probably has something to do with it
Seller_EYyduQdBqrwoG
we have had this happen with a much smaller shipment and absolutely nothing happened. They make it so hard to contact or get an update on it.
Seller_sMSgvSGijgwq7
This happened to one of our shipments. What I do is answer their email every time they send me their script response. I also reopen another case but mentioned the first open case and use chat support instead of email support and rant on how ridiculous the email responses are. The chat support escalated my request to another team that will investigate the missing unit. As of today, they found 6 out of 7 boxes in the shipment, and only 1 box is missing.
Seller_1JtWN7OO6rhPF
Update for everyone @Angie_Amazon @Christine_Amazon @Abbie_Amazon
Amazon continues to reject us, even via the jeff@amazon.com and andy@amazon.com email escalation route
Their rejection email is always the same as the initial copy paste template from seller support. Ridiculous. We even had a call from one of the senior escalations people from the US who acknowledged the situation and absurdity of it - advsing that they would intervene to try and help... and nothing.
We are only left with arbitration at this point I think.
What a collosal wasite of time and stress and nerves. Disgusting behvahiour on the part of Amazon and their employees. Shame on Amazon.
Seller_n1mh65Ij2NT7L
If this product goes ON the body, it needs to have specific testing done by a lab. They may be acting proactively to not enter the product into inventory pending approvals. Canadian government regulations and rules are specifically nit picky and ridiculously so-of all the countries we deal with they're the worse for stupid stuff, even more than France and the UK. For instance, if you make adhesive tape that just happens to be antibacterial, by saying it's antibacterial, the adhesive tape is considered a DRUG. BUT this is the situation you have to deal with. Did you receive anything from Amazon asking for lab results?
