Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
28 replies
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Seller_DTLIWqtQN2xwz
Good Day @Christine_Amazon
Can you please look in to the ASIN
Its been a week and the ASIN is still not Reinstated
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here.
In this case, the recommendation is to resubmit your listing.
Christine.
Seller_DTLIWqtQN2xwz
can you please explain how?
And if it will create any issues?
In old asin i had inventory too
And what about the reviews?
Will it carry forward?
Seller_DTLIWqtQN2xwz
@Christine_Amazon
Good day
Even though, the team issued the performance notification to reinstate the ASIN, meaning the product is aloowed to sell on Amazon market place
the compliance team is still asking me for the documentaion, which as per
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
So i dont know, why one team has reinstated, adn the other team is not allowing me?
please fix that.. I have talked to the support team on call, on email, and on chat, but they are not able to help
it disappointing
Screenshot for complaince team asking for documnetaions
screnshot from review team to reinstate the product
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here.
I was checking with the compliance team and even though there was a request for an exemption, the program team has confirmed there are no exemption on the safe page for these type of adapters since these directly connect to the mains power therefore hazardous voltage/current levels.
Therefore you need to submit the missing requirements via standard path:
A test report or certificate from an SCC-accredited certification body showing your product meets CSA C22.2 Electrical Safety standards or harmonized UL standards
CSA C22.2 No. 223 or CSA C22.2 No. 62368-1
Please upload documents via standard path only
1. In Seller Central, select the Performance tab and choose Account Health.
2. Under Manage your compliance in the bottom right corner, click Product Compliance Requests.
3. To add compliance or appeal for a single product, click Add/Appeal Compliance. To add compliance or appeal for multiple products, select each product on the left-hand side of the product and click Action Selected Products at the top of the product requirement table to make a selection about how you would like to submit documents and information.
4. Provide compliance documents and information in the Provide Documents section, or provide appeal information and documents in the Appeal Request section.
5. Click Submit for Approval to send your submission for review by Amazon.
Christine.
Seller_DTLIWqtQN2xwz
Good day @Christine_Amazon
The problem is every seller for the same product is souring from the same petented suplier ( my supplier)
And they have assured me that this is not provided
So why are the other sellers listing (e.g B0C69B2KJX) is live and not mine
Looks like i am singled out for no reason
Christine_Amazon
Hi @Seller_DTLIWqtQN2xwz
Unfortunately, I can not tell you why other sellers have their listing active since we will need to access to their account and validate if the information was provided or not.
Now if you believe those sellers are not being compliant with Amazon policies you can report them in the link below.
Christine.
