$4000 Charge Back Claim Lost to Fraud. Amazon Refuses to Honor Policy
A chargeback claim was filed for a $4000 item that was signed and delivered for. Amazon successfully defended the chargeback, however the buyer filed the chargeback again.
This is the message Amazon sent us, "The card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks."
Per Amazon's policy here, Amazon is responsible for fraud related chargebacks. https://sellercentral.amazon.com/help/hub/reference/G48781
This chargeback is by clearly payment fraud. The buyer signed for the product, never contacted us about any service related issue, and never asked for a return. The item was delivered late but we messaged the buyer letting him know the ETA.
If the buyer did not want to receive the item he ordered, he could have refused the delivery. If the buyer had any service related issue, he could have contacted us. If the buyer wanted to return the item he could have requested to.
This is clearly fraud and Amazon refuses to answer any of my messages. Please help.
$4000 Charge Back Claim Lost to Fraud. Amazon Refuses to Honor Policy
A chargeback claim was filed for a $4000 item that was signed and delivered for. Amazon successfully defended the chargeback, however the buyer filed the chargeback again.
This is the message Amazon sent us, "The card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks."
Per Amazon's policy here, Amazon is responsible for fraud related chargebacks. https://sellercentral.amazon.com/help/hub/reference/G48781
This chargeback is by clearly payment fraud. The buyer signed for the product, never contacted us about any service related issue, and never asked for a return. The item was delivered late but we messaged the buyer letting him know the ETA.
If the buyer did not want to receive the item he ordered, he could have refused the delivery. If the buyer had any service related issue, he could have contacted us. If the buyer wanted to return the item he could have requested to.
This is clearly fraud and Amazon refuses to answer any of my messages. Please help.
9 replies
Danny_Amazon
Hello @Seller_E2FNjfy7BRrlg- if you could kindly share any case IDs you have open with support on this matter, I'd be happy to investigate from my end to see how I can best assist. Though, I will caveat that in the vast majority of cases, the credit card issuers decision is final and there is no recourse to appeal chargeback decisions from them.
Thank you in advance,
Danny
