The same picture shows up for all variations
Hi, I am hoping someone can help me because the Amazon team has been utterly useless. I've created and re-created my variations and i get the same issue:
I am trying to set up a parent with 4 variations. When I upload the picture against each of the variation (e.g. A, B, C, D), only one shows up as a default (e.g. image for variation C shows up for all), and it is the same picture for all 4. Like I said, Amazon was useless and so I tried with a new set up. Same thing happened, but now image for variation A shows up for all. I am following the guidelines with background colours and size of image, but it is not working. When I click "edit," I can see the correct picture against each variation, but they don't show when I save.
The same picture shows up for all variations
Hi, I am hoping someone can help me because the Amazon team has been utterly useless. I've created and re-created my variations and i get the same issue:
I am trying to set up a parent with 4 variations. When I upload the picture against each of the variation (e.g. A, B, C, D), only one shows up as a default (e.g. image for variation C shows up for all), and it is the same picture for all 4. Like I said, Amazon was useless and so I tried with a new set up. Same thing happened, but now image for variation A shows up for all. I am following the guidelines with background colours and size of image, but it is not working. When I click "edit," I can see the correct picture against each variation, but they don't show when I save.
5 replies
Roberto_Amazon
Hey @Seller_EbyP1Vzzb8iLd
This is Roberto, and I wanted to step in and hopefully clear this out, this may be a lengthy response.
Looking into the details of the variation experiencing this issue, I can confirm the Variation theme you selected for the Parent is incorrect (MODEL_NUMBER/SIZE). Selecting this theme is causing your images not to display the individual image contributions you uploaded.
For variations under the categories of Clothing & Accessories, you should only select variation themes of "size, colour or size-colour." This is also explained in our help page:
Variation Relationships for Clothing & Accessories
I encourage looking into other variations created by other Selling Partners where the variation theme selected is Color and the images change as intended, here's a direct link with examples.
To summarize, in order to fix this issue, you need to start over. Delete the parent and re-create it using the Most appropriate variation theme as outlined above.
Let me know if you have other questions, just reply to this post and I'll be to help.
Roberto
