FBM REPLACEMENT ORDER INQUIRY
Hello,
I need Help creating a FBM replacement order, The customer contacted me thru message explaining that 2 or 8 units damaged during transit and she would like a replacement. I sent her a replacement template and she responded to me confirming the address and asking me to send the replacement. she is unable to see where she needs to click for the replacement, I called 4 times to amazon already for help and they don't know how to do it and they are telling me to contact the customer thru message but I am unable to send the template again. The customer and I are getting stressed with this situation.
Can someone advise me how should I proceed?
FBM REPLACEMENT ORDER INQUIRY
Hello,
I need Help creating a FBM replacement order, The customer contacted me thru message explaining that 2 or 8 units damaged during transit and she would like a replacement. I sent her a replacement template and she responded to me confirming the address and asking me to send the replacement. she is unable to see where she needs to click for the replacement, I called 4 times to amazon already for help and they don't know how to do it and they are telling me to contact the customer thru message but I am unable to send the template again. The customer and I are getting stressed with this situation.
Can someone advise me how should I proceed?
4 replies
Seller_7LrAV0m5llaI7
You just ship the customer a replacement and then provide them the tracking number.
Then ship it already! They already asked you to do that:
Lucre_Amzn
Hello @Seller_kM8mAhxN4mM34
Thank you for your question, this is Lucre from Amazon, I'm happy to help.
The answer provided by @Seller_7LrAV0m5llaI7, I appreciate your contribution 😊
There's not a way a buyer can order a replacement, but you should just ship it and provide the tracking number through the buyer-seller messaging to ensure you provide a satisfying customer experience.
If you need any other advice, don't hesitate to let me know.
Regards,
Lucre_Amazon
