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Seller_iKDvjr9hWfML4

Order offers only UPS for PO Box Delivery

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

img

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

img

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?

249 views
13 replies
Fulfil orders
Tags:UPS, USPS
20
Reply
user profile
Seller_iKDvjr9hWfML4

Order offers only UPS for PO Box Delivery

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

img

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

img

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?

Fulfil orders
Tags:UPS, USPS
20
249 views
13 replies
Reply
13 replies
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_iKDvjr9hWfML4’s post

The only solution I know is to buy your postage elsewhere, and enter the tracking number on Amazon. You lose INR protection, but at least you get to ship the order.

I've had this happen more than once, and like you, never been able to get Amazon to resolve it.

60
user profile
Seller_Sram36TnVt73c
In reply to: Seller_iKDvjr9hWfML4’s post

I got an order overnight that I have to ship today.

But no USPS option! I don't know if USPS won't deliver there but only Fed Ex options appeared. There is no way for me to get FedEx here today.

I had to cancel the order.

Sick of this kind of thing happening.

10
user profile
KJ_Amazon
In reply to: Seller_iKDvjr9hWfML4’s post

Buy Shipping Problem?

Hello @Seller_iKDvjr9hWfML4 Thanks for sharing those details and the screenshot with me.

If you filed a support case with specific Order IDs, sharing that would help our team investigate your callouts.

Another seller saw similar issues with inconsistent UPS pricing and posted about them here: UPS labels down or glitching?

I shared these details with our partner team for their review.

KJ_Amazon

10
user profile
Seller_iKDvjr9hWfML4
In reply to: Seller_iKDvjr9hWfML4’s post

UPDATE NOTE: Apparently, UPS Ground Saver can deliver to a PO Box. This doesn't explain why USPS methods were not available.

10
user profile
Seller_awYU0oH8skccg
In reply to: Seller_iKDvjr9hWfML4’s post

UPS will Drop Off at Post Offices...You Can buy your own postage if necessary.

10
user profile
Seller_JjUDpBqqxKYrC
In reply to: Seller_iKDvjr9hWfML4’s post

had same issue had to ship via usps or it will come back they will not except ups anything at po box

00
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user profile
Seller_iKDvjr9hWfML4

Order offers only UPS for PO Box Delivery

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

img

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

img

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?

249 views
13 replies
Fulfil orders
Tags:UPS, USPS
20
Reply
user profile
Seller_iKDvjr9hWfML4

Order offers only UPS for PO Box Delivery

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

img

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

img

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?

Fulfil orders
Tags:UPS, USPS
20
249 views
13 replies
Reply
user profile

Order offers only UPS for PO Box Delivery

by Seller_iKDvjr9hWfML4

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

img

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

img

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?

Fulfil orders
Tags:UPS, USPS
20
249 views
13 replies
Reply
13 replies
13 replies
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user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_iKDvjr9hWfML4’s post

The only solution I know is to buy your postage elsewhere, and enter the tracking number on Amazon. You lose INR protection, but at least you get to ship the order.

I've had this happen more than once, and like you, never been able to get Amazon to resolve it.

60
user profile
Seller_Sram36TnVt73c
In reply to: Seller_iKDvjr9hWfML4’s post

I got an order overnight that I have to ship today.

But no USPS option! I don't know if USPS won't deliver there but only Fed Ex options appeared. There is no way for me to get FedEx here today.

I had to cancel the order.

Sick of this kind of thing happening.

10
user profile
KJ_Amazon
In reply to: Seller_iKDvjr9hWfML4’s post

Buy Shipping Problem?

Hello @Seller_iKDvjr9hWfML4 Thanks for sharing those details and the screenshot with me.

If you filed a support case with specific Order IDs, sharing that would help our team investigate your callouts.

Another seller saw similar issues with inconsistent UPS pricing and posted about them here: UPS labels down or glitching?

I shared these details with our partner team for their review.

KJ_Amazon

10
user profile
Seller_iKDvjr9hWfML4
In reply to: Seller_iKDvjr9hWfML4’s post

UPDATE NOTE: Apparently, UPS Ground Saver can deliver to a PO Box. This doesn't explain why USPS methods were not available.

10
user profile
Seller_awYU0oH8skccg
In reply to: Seller_iKDvjr9hWfML4’s post

UPS will Drop Off at Post Offices...You Can buy your own postage if necessary.

10
user profile
Seller_JjUDpBqqxKYrC
In reply to: Seller_iKDvjr9hWfML4’s post

had same issue had to ship via usps or it will come back they will not except ups anything at po box

00
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user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_iKDvjr9hWfML4’s post

The only solution I know is to buy your postage elsewhere, and enter the tracking number on Amazon. You lose INR protection, but at least you get to ship the order.

I've had this happen more than once, and like you, never been able to get Amazon to resolve it.

60
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_iKDvjr9hWfML4’s post

The only solution I know is to buy your postage elsewhere, and enter the tracking number on Amazon. You lose INR protection, but at least you get to ship the order.

I've had this happen more than once, and like you, never been able to get Amazon to resolve it.

60
Reply
user profile
Seller_Sram36TnVt73c
In reply to: Seller_iKDvjr9hWfML4’s post

I got an order overnight that I have to ship today.

But no USPS option! I don't know if USPS won't deliver there but only Fed Ex options appeared. There is no way for me to get FedEx here today.

I had to cancel the order.

Sick of this kind of thing happening.

10
user profile
Seller_Sram36TnVt73c
In reply to: Seller_iKDvjr9hWfML4’s post

I got an order overnight that I have to ship today.

But no USPS option! I don't know if USPS won't deliver there but only Fed Ex options appeared. There is no way for me to get FedEx here today.

I had to cancel the order.

Sick of this kind of thing happening.

10
Reply
user profile
KJ_Amazon
In reply to: Seller_iKDvjr9hWfML4’s post

Buy Shipping Problem?

Hello @Seller_iKDvjr9hWfML4 Thanks for sharing those details and the screenshot with me.

If you filed a support case with specific Order IDs, sharing that would help our team investigate your callouts.

Another seller saw similar issues with inconsistent UPS pricing and posted about them here: UPS labels down or glitching?

I shared these details with our partner team for their review.

KJ_Amazon

10
user profile
KJ_Amazon
In reply to: Seller_iKDvjr9hWfML4’s post

Buy Shipping Problem?

Hello @Seller_iKDvjr9hWfML4 Thanks for sharing those details and the screenshot with me.

If you filed a support case with specific Order IDs, sharing that would help our team investigate your callouts.

Another seller saw similar issues with inconsistent UPS pricing and posted about them here: UPS labels down or glitching?

I shared these details with our partner team for their review.

KJ_Amazon

10
Reply
user profile
Seller_iKDvjr9hWfML4
In reply to: Seller_iKDvjr9hWfML4’s post

UPDATE NOTE: Apparently, UPS Ground Saver can deliver to a PO Box. This doesn't explain why USPS methods were not available.

10
user profile
Seller_iKDvjr9hWfML4
In reply to: Seller_iKDvjr9hWfML4’s post

UPDATE NOTE: Apparently, UPS Ground Saver can deliver to a PO Box. This doesn't explain why USPS methods were not available.

10
Reply
user profile
Seller_awYU0oH8skccg
In reply to: Seller_iKDvjr9hWfML4’s post

UPS will Drop Off at Post Offices...You Can buy your own postage if necessary.

10
user profile
Seller_awYU0oH8skccg
In reply to: Seller_iKDvjr9hWfML4’s post

UPS will Drop Off at Post Offices...You Can buy your own postage if necessary.

10
Reply
user profile
Seller_JjUDpBqqxKYrC
In reply to: Seller_iKDvjr9hWfML4’s post

had same issue had to ship via usps or it will come back they will not except ups anything at po box

00
user profile
Seller_JjUDpBqqxKYrC
In reply to: Seller_iKDvjr9hWfML4’s post

had same issue had to ship via usps or it will come back they will not except ups anything at po box

00
Reply
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