Amazon Lost my entire shipment
Amazon lost my entire shipment. I had over 300 units with over 100S SKUs in that shipment. I've sent my purchase invoices to Amazon and they are not replying to my case logs. How do i get this expedited?
Amazon Lost my entire shipment
Amazon lost my entire shipment. I had over 300 units with over 100S SKUs in that shipment. I've sent my purchase invoices to Amazon and they are not replying to my case logs. How do i get this expedited?
24 replies
Sunnie_Amazon
Hello, @Seller_sSdpuBcOX7Sui,
Thank you for bringing this up to our attention. I'm sorry to hear you're having issues with the shipment.
I reviewed your account and found your shipments and your open cases. Please make sure to provide all the invoices, so our FBA team can take care of the investigation and calculate the reimbursement amount. Invoices are crucial at this point.
Please allow the team to review your cases and shipments. They will contact you back directly.
Best regards,
Sunnie
Seller_5aCzI2D1JeyxC
FBA YYZ7 received my products correctly and after 1 month they tell me that they damaged them in the warehouse, which I do not understand and they appeared as products available for sale and gave me a very low refund of less than half the value of each product, they could not tell me what happened to my products which makes me doubt that they really damaged them.
