Wrong classified as medical device
As the title mentions, my listing has just recently been classified as a class II medical device (laser surgical device) and I have absolutely zero medical claims anywhere in my listing. This genuinely is genuinely wrong and I need help as soon as possible. This device is marketed as a beauty cosmetic device and nothing else. My title and bullet points and descriptions all reflect a beauty device not a medical device. Now the listing has been wrongfully deactivated. Someone please help asap. CASE ID: 19916483811
Wrong classified as medical device
As the title mentions, my listing has just recently been classified as a class II medical device (laser surgical device) and I have absolutely zero medical claims anywhere in my listing. This genuinely is genuinely wrong and I need help as soon as possible. This device is marketed as a beauty cosmetic device and nothing else. My title and bullet points and descriptions all reflect a beauty device not a medical device. Now the listing has been wrongfully deactivated. Someone please help asap. CASE ID: 19916483811
31 replies
Seller_keX6Km2ij6Snz
@Cooper_Amazon PPlease chime in here and help me out. I know you have experience with this
Seller_keX6Km2ij6Snz
Update: Although my product is not a medical device and isn't being marketed as one, my manufacturer has all the compliance documents for health canada and I submitted all the required info for the appeal to the restricted products violation in case ID 19916483811. Now I am just getting everything auto rejected by a bot and being asked to submit the same things over and over again. Can this be escalated for human review please? @Cooper_Amazon
Manny_Amazon
Hello @Seller_keX6Km2ij6Snz,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
