Please help me. I am locked out of my amazon seller account - No access to recovery phone number
Please help me. I am an amazon seller and I am locked out of my account. It all started when I tried a new deposit method to my account. Amazon decided to log me out and asked me to change my password for security reasons. When I tried logging in Amazon requested verification through email and then through text message to my phone. I do not have access to my old phone number! This is blocking me from changing my password and logging into seller central.
I called amazon customer support and they directed me to the 'Seller Central sign in help' page. I attempted resetting my Two-Step Verification, but when I click the link to do so it asks me to login which I am unable to (that is the whole problem why I wanted to reset it in the first place)
I tried asking for help through the "Contact Us" option on the "Seller Central sign in help" page. The responses seemed to completely ignore the core issue and asked me to provide screenshots or change banking info. None of these requests make sense and are possible to complete as I am completely locked out and can reply to those emails from my g-mail account.
I am helpless and dont know what to do. I am very stressed over this situation as my Amazon business is my livelihood and I have many active listings which I can't access. Please help me and let me know who I can contact to solve this issue as soon as possible.
The 'Seller Central sign in help' page I mentioned:
https://sellercentral.amazon.com/help/hub/reference/external/login-help
The reset two-step verification page which I am unable to access without logging in:
https://www.amazon.com/a/recover/upload
Please help me. I am locked out of my amazon seller account - No access to recovery phone number
Please help me. I am an amazon seller and I am locked out of my account. It all started when I tried a new deposit method to my account. Amazon decided to log me out and asked me to change my password for security reasons. When I tried logging in Amazon requested verification through email and then through text message to my phone. I do not have access to my old phone number! This is blocking me from changing my password and logging into seller central.
I called amazon customer support and they directed me to the 'Seller Central sign in help' page. I attempted resetting my Two-Step Verification, but when I click the link to do so it asks me to login which I am unable to (that is the whole problem why I wanted to reset it in the first place)
I tried asking for help through the "Contact Us" option on the "Seller Central sign in help" page. The responses seemed to completely ignore the core issue and asked me to provide screenshots or change banking info. None of these requests make sense and are possible to complete as I am completely locked out and can reply to those emails from my g-mail account.
I am helpless and dont know what to do. I am very stressed over this situation as my Amazon business is my livelihood and I have many active listings which I can't access. Please help me and let me know who I can contact to solve this issue as soon as possible.
The 'Seller Central sign in help' page I mentioned:
https://sellercentral.amazon.com/help/hub/reference/external/login-help
The reset two-step verification page which I am unable to access without logging in:
https://www.amazon.com/a/recover/upload
5 replies
Seller_LImVvUWeyiCfQ
Try the suggestion in this post (link).
Seller_LImVvUWeyiCfQ
Sorry to hear nothing is working for you. The only other suggestion I have is open a case with Seller Support explaining the situation and tag a couple of Community Managers for additional help.
Quincy_Amazon
Hello @Seller_zYRCHxf3QuZxt
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether you got resolution on your concern regarding account access or if the issue is still persisting.
For troubleshooting, please clear the cache and cookies prior to trying to log in. You can also try different browsers to log in to see if you are able to see the Didn't receive the code? on the bottom of the Two-Step Verification page.
If you don't have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in. On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
If you are still experiencing this concern, I would suggest reaching out to our Customer Service team to review and resolve any issues to the buyer account connected to your seller account. You can reach customer service using the following steps:
- Navigate to Amazon.com
- At the bottom of the page, click on Help under the Let Us Help You section
- On the Amazon Customer Service page., Something Else
- Click I Need More Help and this will open a new window to connect you to a specialist
Regards,
Quincy_Amazon
