Why did Amazon give me a signed receipt but not acknowledge receipt of the shipment and not compensate me even though the shipment was closed and lost
My two Canadian shipments, YOW3, lost 168+78+162pcs goods, are high value products, then the shipment expired and closed, the carrier gave me a signed receipt, but apply for a shipment discrepancy investigation to get the reply is that Amazon did not receive these goods, let us go to find the carrier to compensate for the problem is that if the goods have not been received, so the signing of the receipt of the role of what is it? What is the basis for us to apply for compensation in the future? Amazon also said that the receipt can only be used as a basis for the production of this shipment, what is the guarantee that we will sellers ship to the Amazon warehouse? Please Amazon give me a reasonable explanation @jeff
Why did Amazon give me a signed receipt but not acknowledge receipt of the shipment and not compensate me even though the shipment was closed and lost
My two Canadian shipments, YOW3, lost 168+78+162pcs goods, are high value products, then the shipment expired and closed, the carrier gave me a signed receipt, but apply for a shipment discrepancy investigation to get the reply is that Amazon did not receive these goods, let us go to find the carrier to compensate for the problem is that if the goods have not been received, so the signing of the receipt of the role of what is it? What is the basis for us to apply for compensation in the future? Amazon also said that the receipt can only be used as a basis for the production of this shipment, what is the guarantee that we will sellers ship to the Amazon warehouse? Please Amazon give me a reasonable explanation @jeff
2 replies
JiAlex_Amazon
@Seller_xVHa0EwMCkMEj
Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.
-JiAlex
