Personalized Account Manager
I originally had an account manager reach out to me when I opened my account that I could ask questions and bounce things off and get guidance on how to establish things. Along the way; he removed himself from our communications. Is there a way to be assigned a personalized account manager?
Unfortunately, I seem to get no real assistance and even misinformation at times when dealing with the support staff available via Seller Central.
I want to grow the business and ensure I'm on a solid foundation within Amazon's TOS and the personalized account manager would be very helpful.
Personalized Account Manager
I originally had an account manager reach out to me when I opened my account that I could ask questions and bounce things off and get guidance on how to establish things. Along the way; he removed himself from our communications. Is there a way to be assigned a personalized account manager?
Unfortunately, I seem to get no real assistance and even misinformation at times when dealing with the support staff available via Seller Central.
I want to grow the business and ensure I'm on a solid foundation within Amazon's TOS and the personalized account manager would be very helpful.
2 replies
Stevie_Amazon
Hi @Seller_7kGAn0fnCwtb2,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
All the best,
Stevie.
Josh_Amazon
Hello @Seller_7kGAn0fnCwtb2,
This is Josh from Amazon. Thank you for contacting our Forums!
I believe that you are referring to our Strategic Account Services Account Management Program. With this program you will have the support of one or more Amazon account managers who will provide business guidance and you may gain access to tools and processes that may result in recommendations for how to more effectively sell in the Amazon store.
You will receive access to training materials and resources for topics such as merchandising and branding your products in the Amazon store.
To learn more about this please go to Strategic Account Services Account Management Program Terms
Please remember that in case you need more help you can always reach out to our Seller Support team.
Kind regards,
-Josh
