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Seller_Uazwby324MJ7D

Account Verification

Hello there,

My verification failed for creating a new PL account, I submitted correct documents several times but none worked.

I got an email saying "my country of residence in amazon seller central", and "country of residence in driving license doesn't match". But that's not correct. I have checked "my country of residence" in amazon account several times. I see "Canada" is there, which is in my driving license as well.

The only mistake is with the expiry date of my passport. Instead of 30th Dec, I see I have entered 31th Dec. Which I will correct after I get the account verified.

Please help me get this issue resolved!

Thanks,

27 views
6 replies
Account setup
Tags:Registration
10
Reply
user profile
Seller_Uazwby324MJ7D

Account Verification

Hello there,

My verification failed for creating a new PL account, I submitted correct documents several times but none worked.

I got an email saying "my country of residence in amazon seller central", and "country of residence in driving license doesn't match". But that's not correct. I have checked "my country of residence" in amazon account several times. I see "Canada" is there, which is in my driving license as well.

The only mistake is with the expiry date of my passport. Instead of 30th Dec, I see I have entered 31th Dec. Which I will correct after I get the account verified.

Please help me get this issue resolved!

Thanks,

Account setup
Tags:Registration
10
27 views
6 replies
Reply
0 replies
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Seller_Uazwby324MJ7D
In reply to: Seller_Uazwby324MJ7D’s post

Hello @Steve_Amazonthanks for your reply.

ID 14938527531, this is the case ID. I see a link in a reply I got from Amazon, where they are asking to update my info. Upon clicking the link it takes me to verification page, and there is no option of updating info.

00
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

The team has advised that your documents were rejected because the country of residence in Seller Central is Canada however a passport was provided from a different country and the bank account statement is from a different country as well.

The team has opened your account up for you to be able to submit documents again so please go in and submit the proper documents that match the country of residence listed in Seller Central.

Thanks,

Steve

10
Follow this discussion to be notified of new activity
user profile
Seller_Uazwby324MJ7D

Account Verification

Hello there,

My verification failed for creating a new PL account, I submitted correct documents several times but none worked.

I got an email saying "my country of residence in amazon seller central", and "country of residence in driving license doesn't match". But that's not correct. I have checked "my country of residence" in amazon account several times. I see "Canada" is there, which is in my driving license as well.

The only mistake is with the expiry date of my passport. Instead of 30th Dec, I see I have entered 31th Dec. Which I will correct after I get the account verified.

Please help me get this issue resolved!

Thanks,

27 views
6 replies
Account setup
Tags:Registration
10
Reply
user profile
Seller_Uazwby324MJ7D

Account Verification

Hello there,

My verification failed for creating a new PL account, I submitted correct documents several times but none worked.

I got an email saying "my country of residence in amazon seller central", and "country of residence in driving license doesn't match". But that's not correct. I have checked "my country of residence" in amazon account several times. I see "Canada" is there, which is in my driving license as well.

The only mistake is with the expiry date of my passport. Instead of 30th Dec, I see I have entered 31th Dec. Which I will correct after I get the account verified.

Please help me get this issue resolved!

Thanks,

Account setup
Tags:Registration
10
27 views
6 replies
Reply
user profile

Account Verification

by Seller_Uazwby324MJ7D

Hello there,

My verification failed for creating a new PL account, I submitted correct documents several times but none worked.

I got an email saying "my country of residence in amazon seller central", and "country of residence in driving license doesn't match". But that's not correct. I have checked "my country of residence" in amazon account several times. I see "Canada" is there, which is in my driving license as well.

The only mistake is with the expiry date of my passport. Instead of 30th Dec, I see I have entered 31th Dec. Which I will correct after I get the account verified.

Please help me get this issue resolved!

Thanks,

Account setup
Tags:Registration
10
27 views
6 replies
Reply
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user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Seller_Uazwby324MJ7D
In reply to: Seller_Uazwby324MJ7D’s post

Hello @Steve_Amazonthanks for your reply.

ID 14938527531, this is the case ID. I see a link in a reply I got from Amazon, where they are asking to update my info. Upon clicking the link it takes me to verification page, and there is no option of updating info.

00
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

The team has advised that your documents were rejected because the country of residence in Seller Central is Canada however a passport was provided from a different country and the bank account statement is from a different country as well.

The team has opened your account up for you to be able to submit documents again so please go in and submit the proper documents that match the country of residence listed in Seller Central.

Thanks,

Steve

10
Follow this discussion to be notified of new activity
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

00
Reply
user profile
Seller_Uazwby324MJ7D
In reply to: Seller_Uazwby324MJ7D’s post

Hello @Steve_Amazonthanks for your reply.

ID 14938527531, this is the case ID. I see a link in a reply I got from Amazon, where they are asking to update my info. Upon clicking the link it takes me to verification page, and there is no option of updating info.

00
user profile
Seller_Uazwby324MJ7D
In reply to: Seller_Uazwby324MJ7D’s post

Hello @Steve_Amazonthanks for your reply.

ID 14938527531, this is the case ID. I see a link in a reply I got from Amazon, where they are asking to update my info. Upon clicking the link it takes me to verification page, and there is no option of updating info.

00
Reply
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

The team has advised that your documents were rejected because the country of residence in Seller Central is Canada however a passport was provided from a different country and the bank account statement is from a different country as well.

The team has opened your account up for you to be able to submit documents again so please go in and submit the proper documents that match the country of residence listed in Seller Central.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_Uazwby324MJ7D’s post

Hi @Seller_Uazwby324MJ7D,

The team has advised that your documents were rejected because the country of residence in Seller Central is Canada however a passport was provided from a different country and the bank account statement is from a different country as well.

The team has opened your account up for you to be able to submit documents again so please go in and submit the proper documents that match the country of residence listed in Seller Central.

Thanks,

Steve

10
Reply
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