Canada Post Strike
Will Amazon consider Canada Post strike in VTR calculation and granting A-to-Z claims? Or it gonna be another messy holidays season for small businesses?
17 replies
Seller_7LrAV0m5llaI7
They haven't come out and announced anything yet.
It won't affect VTR calculation (as the tracking is valid), however would affect your On Time Delivery Rate.
A to Z claims at this time will still allow the customers to file for one after the latest delivery date until Amazon announces something.
Seller_9CXGsVEQ1ErO5
We contacted Amazon seller support and they have no idea about Canada Post strike. After explaining them for half of hour, we gave up. Later we received an email from support, "After investigating I found the following information according to the issue you are presenting. "Carrier on Strike", We do not offer exemptions for LSR as expected ship dates are adjusted for national holidays. National holidays do not count as operating days when determining your expected ship date., Inclement weather: We do not exempt orders that were shipped late due to weather. Sellers are expected to monitor weather conditions and communicate with their partnered carriers. If a seller expects a carrier needs additional time to pick up their orders due to potential weather, the seller can increase their handling time."
In short: Amazon doesn't care about the sellers.
Seller_7LrAV0m5llaI7
Yup, so rural Canada is going to be the ones most affected by this strike.
Seller_rV9pPNGDqQ9kP
Oh just a tip, in my shipping rules I turned off all PO Box checkboxes.
As they are typically only delivered by Canada Post and may or may not even be open.
Really amazon should do this automatically due to the strike.
You also have to realize, like any other international business they don't pay to much attention what is happening in Canada.
April_Amazon
Hello @Seller_9YP7YHagiaxYP,
Thank you for reaching out on the Forums.
Currently, I do not have any official guidance about this situation. This is being researched.
If this does affect your metrics, I would guide you to create a case with exactly what happened in your account. If you have a current example, could you provide a case ID? I could review and maybe help resolve it.
I truly hope this will be resolved soon (the strike) and it does not affect your account. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_BQNy3BsPMJ6c0
Noticed this on Amazon.ca a few days ago, seems Amazon at the very least acknowledges the Strike, however how does it collate to FBM?
Canada Post Strike
Will Amazon consider Canada Post strike in VTR calculation and granting A-to-Z claims? Or it gonna be another messy holidays season for small businesses?
Canada Post Strike
Will Amazon consider Canada Post strike in VTR calculation and granting A-to-Z claims? Or it gonna be another messy holidays season for small businesses?
17 replies
17 replies
Seller_7LrAV0m5llaI7
They haven't come out and announced anything yet.
It won't affect VTR calculation (as the tracking is valid), however would affect your On Time Delivery Rate.
A to Z claims at this time will still allow the customers to file for one after the latest delivery date until Amazon announces something.
Seller_9CXGsVEQ1ErO5
We contacted Amazon seller support and they have no idea about Canada Post strike. After explaining them for half of hour, we gave up. Later we received an email from support, "After investigating I found the following information according to the issue you are presenting. "Carrier on Strike", We do not offer exemptions for LSR as expected ship dates are adjusted for national holidays. National holidays do not count as operating days when determining your expected ship date., Inclement weather: We do not exempt orders that were shipped late due to weather. Sellers are expected to monitor weather conditions and communicate with their partnered carriers. If a seller expects a carrier needs additional time to pick up their orders due to potential weather, the seller can increase their handling time."
In short: Amazon doesn't care about the sellers.
Seller_7LrAV0m5llaI7
Yup, so rural Canada is going to be the ones most affected by this strike.
Seller_rV9pPNGDqQ9kP
Oh just a tip, in my shipping rules I turned off all PO Box checkboxes.
As they are typically only delivered by Canada Post and may or may not even be open.
Really amazon should do this automatically due to the strike.
You also have to realize, like any other international business they don't pay to much attention what is happening in Canada.
April_Amazon
Hello @Seller_9YP7YHagiaxYP,
Thank you for reaching out on the Forums.
Currently, I do not have any official guidance about this situation. This is being researched.
If this does affect your metrics, I would guide you to create a case with exactly what happened in your account. If you have a current example, could you provide a case ID? I could review and maybe help resolve it.
I truly hope this will be resolved soon (the strike) and it does not affect your account. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_BQNy3BsPMJ6c0
Noticed this on Amazon.ca a few days ago, seems Amazon at the very least acknowledges the Strike, however how does it collate to FBM?
Seller_7LrAV0m5llaI7
They haven't come out and announced anything yet.
It won't affect VTR calculation (as the tracking is valid), however would affect your On Time Delivery Rate.
A to Z claims at this time will still allow the customers to file for one after the latest delivery date until Amazon announces something.
Seller_7LrAV0m5llaI7
They haven't come out and announced anything yet.
It won't affect VTR calculation (as the tracking is valid), however would affect your On Time Delivery Rate.
A to Z claims at this time will still allow the customers to file for one after the latest delivery date until Amazon announces something.
Seller_9CXGsVEQ1ErO5
We contacted Amazon seller support and they have no idea about Canada Post strike. After explaining them for half of hour, we gave up. Later we received an email from support, "After investigating I found the following information according to the issue you are presenting. "Carrier on Strike", We do not offer exemptions for LSR as expected ship dates are adjusted for national holidays. National holidays do not count as operating days when determining your expected ship date., Inclement weather: We do not exempt orders that were shipped late due to weather. Sellers are expected to monitor weather conditions and communicate with their partnered carriers. If a seller expects a carrier needs additional time to pick up their orders due to potential weather, the seller can increase their handling time."
In short: Amazon doesn't care about the sellers.
Seller_9CXGsVEQ1ErO5
We contacted Amazon seller support and they have no idea about Canada Post strike. After explaining them for half of hour, we gave up. Later we received an email from support, "After investigating I found the following information according to the issue you are presenting. "Carrier on Strike", We do not offer exemptions for LSR as expected ship dates are adjusted for national holidays. National holidays do not count as operating days when determining your expected ship date., Inclement weather: We do not exempt orders that were shipped late due to weather. Sellers are expected to monitor weather conditions and communicate with their partnered carriers. If a seller expects a carrier needs additional time to pick up their orders due to potential weather, the seller can increase their handling time."
In short: Amazon doesn't care about the sellers.
Seller_7LrAV0m5llaI7
Yup, so rural Canada is going to be the ones most affected by this strike.
Seller_7LrAV0m5llaI7
Yup, so rural Canada is going to be the ones most affected by this strike.
Seller_rV9pPNGDqQ9kP
Oh just a tip, in my shipping rules I turned off all PO Box checkboxes.
As they are typically only delivered by Canada Post and may or may not even be open.
Really amazon should do this automatically due to the strike.
You also have to realize, like any other international business they don't pay to much attention what is happening in Canada.
Seller_rV9pPNGDqQ9kP
Oh just a tip, in my shipping rules I turned off all PO Box checkboxes.
As they are typically only delivered by Canada Post and may or may not even be open.
Really amazon should do this automatically due to the strike.
You also have to realize, like any other international business they don't pay to much attention what is happening in Canada.
April_Amazon
Hello @Seller_9YP7YHagiaxYP,
Thank you for reaching out on the Forums.
Currently, I do not have any official guidance about this situation. This is being researched.
If this does affect your metrics, I would guide you to create a case with exactly what happened in your account. If you have a current example, could you provide a case ID? I could review and maybe help resolve it.
I truly hope this will be resolved soon (the strike) and it does not affect your account. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_9YP7YHagiaxYP,
Thank you for reaching out on the Forums.
Currently, I do not have any official guidance about this situation. This is being researched.
If this does affect your metrics, I would guide you to create a case with exactly what happened in your account. If you have a current example, could you provide a case ID? I could review and maybe help resolve it.
I truly hope this will be resolved soon (the strike) and it does not affect your account. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_BQNy3BsPMJ6c0
Noticed this on Amazon.ca a few days ago, seems Amazon at the very least acknowledges the Strike, however how does it collate to FBM?
Seller_BQNy3BsPMJ6c0
Noticed this on Amazon.ca a few days ago, seems Amazon at the very least acknowledges the Strike, however how does it collate to FBM?
