FBA RETURN CUSTOMER DAMAGED
I have sent my inventory to Amazon FBA. I have received an order and it was delivered by Amazon. After some time app 20 days after I received the return request, amazon refunded that amount to the customer and deducted it from Amazon's account.
After some Amazon mentioned the disposition of that returned order " Customer Damaged". I have asked for reimbursement for this, Amazon reply I'm not eligible for reimbursement because the product is "customer-damaged".
is it ethically right for a seller to bear the loss of a damaged product by a customer? Does it meet Amazon return policy (restocking fees), where mentioned customer is not eligible for 100% refund on use or damaged product.
Why a seller bear the loss of damaged product that was broken and used by customer. what about for restocking fees policy of amazon.
Seriously I am very disappointed and this type of action discourages every seller who has sent their inventory to Amazon FBA.
FBA RETURN CUSTOMER DAMAGED
I have sent my inventory to Amazon FBA. I have received an order and it was delivered by Amazon. After some time app 20 days after I received the return request, amazon refunded that amount to the customer and deducted it from Amazon's account.
After some Amazon mentioned the disposition of that returned order " Customer Damaged". I have asked for reimbursement for this, Amazon reply I'm not eligible for reimbursement because the product is "customer-damaged".
is it ethically right for a seller to bear the loss of a damaged product by a customer? Does it meet Amazon return policy (restocking fees), where mentioned customer is not eligible for 100% refund on use or damaged product.
Why a seller bear the loss of damaged product that was broken and used by customer. what about for restocking fees policy of amazon.
Seriously I am very disappointed and this type of action discourages every seller who has sent their inventory to Amazon FBA.
4 replies
KJ_Amazon
Hello @Seller_kpo6r1oFz6j2L
Thanks for sharing that information with the forums. I understand that it is frustrating for products to be damaged. I am including our help page below covering potential reimbursements for damaged products, and the circumstances when such items may be eligible for reimbursement.
Seller_ehOGuIhtEvvbz
It's Terrible. Amazon needs to fix its return process. They are hurting small businesses.
