BRAND UNGATING
Hello everyone,
I’m looking for guidance from sellers or moderators who may have dealt with a similar situation.
We are applying for approval to sell a gated brand where the supplier is the manufacturer itself. The invoice was issued directly by the brand, and we have provided:
A legitimate, unaltered manufacturer invoice
confirmation from the brand that we are an authorized retailer
Clear product images showing all sides of the product, including packaging and labeling
Despite this, Amazon continues to reject the application with automated responses such as:
“Invoice appears altered”
“Supplier is not authentic”
Application did not pass review”
The challenge we’re facing is that neither we nor the manufacturer knows what needs to be changed. The supplier has asked us directly what Amazon wants corrected on the invoice, but Amazon does not specify any actual discrepancy or field that is causing the rejection.
This creates a dead end:
The supplier is the brand/manufacturer
The invoice is real and unedited
The supplier is willing to cooperate but has no guidance on what Amazon considers unacceptable
Has anyone encountered a situation where:
A manufacturer-issued invoice was still flagged as altered?
Amazon required a specific invoice format or wording even from the brand itself?
A brand authorization letter or direct brand contact resolved this type of loop?
Any advice on what Amazon typically expects the manufacturer to change (invoice language, payment terms, reseller wording, etc.) would be extremely helpful.
Thank you to anyone willing to share their experience.
case id: 18928588291
BRAND UNGATING
Hello everyone,
I’m looking for guidance from sellers or moderators who may have dealt with a similar situation.
We are applying for approval to sell a gated brand where the supplier is the manufacturer itself. The invoice was issued directly by the brand, and we have provided:
A legitimate, unaltered manufacturer invoice
confirmation from the brand that we are an authorized retailer
Clear product images showing all sides of the product, including packaging and labeling
Despite this, Amazon continues to reject the application with automated responses such as:
“Invoice appears altered”
“Supplier is not authentic”
Application did not pass review”
The challenge we’re facing is that neither we nor the manufacturer knows what needs to be changed. The supplier has asked us directly what Amazon wants corrected on the invoice, but Amazon does not specify any actual discrepancy or field that is causing the rejection.
This creates a dead end:
The supplier is the brand/manufacturer
The invoice is real and unedited
The supplier is willing to cooperate but has no guidance on what Amazon considers unacceptable
Has anyone encountered a situation where:
A manufacturer-issued invoice was still flagged as altered?
Amazon required a specific invoice format or wording even from the brand itself?
A brand authorization letter or direct brand contact resolved this type of loop?
Any advice on what Amazon typically expects the manufacturer to change (invoice language, payment terms, reseller wording, etc.) would be extremely helpful.
Thank you to anyone willing to share their experience.
case id: 18928588291
8 replies
TaylorR_Amazon
Hello @Seller_k9CjJEqXO3sZP, you can contact the Brand Owner and ask that they add you as an authorized reseller in their Brand Registry account. This can be done by the Administrator.
They may need your merchant token. You can access your merchant token from your Seller Central account by clicking the gear icon at the top of the page, then going to Account info and then selecting Business information.
You can share this process with the brand Administrator to assign a selling role. In Brand Registry:
- Click Manage at the top of the page and then select Manage selling roles.
- Click Connect a selling partner account.
- Choose Seller Central accounts.
- Choose the type of selling role that you want to assign, either Brand Representative or Reseller.
- Select one of your accounts or Other account from the drop-down menu.
- Choose one of your registered brands from the drop-down list.
- Click Connect selling account.
You, the selling partner, will receive an email with instructions to accept the invitation through Seller Central.
Kai_Amazon
Hi @Seller_k9CjJEqXO3sZP,
Thank you for reaching out to us. I have escalated your case and will follow up with partner team.
Hi @Seller_KCMHR0atBgqdy,
Thank you for contacting us. We have escalated this issue and asked our partner team to take a closer look.
Best,
Kai
Kai_Amazon
Hi @Seller_k9CjJEqXO3sZP,
Thank you for reaching out.
We attempted to contact your supplier via email but have not received a response. To help us move forward with the verification, please provide any additional official contact email addresses for the supplier directly in this case 18928588291.
If you need further assistance, please don't hesitate to reach out.
Best,
Kai
