FAILURE TO CORRECT THE STAR AND REVIEW AFTER RESOLVING THE PROBLEM WITH THE CUSTOMER
GREETINGS, FRIENDS. A MISSING PRODUCT WAS SENT TO A CUSTOMER DUE TO A PROBLEM CAUSED BY ME. THE CUSTOMER RIGHTEOUSLY LEAVED 1 STAR AND A NEGATIVE COMMENT. WE, AS OUR STORE, CONTACTED IMMEDIATELY AND WE SHARED THE PROCESS WITH OUR CUSTOMER. WE WERE VERY SATISFIED AND WE SOLVED THE PROBLEM. HE SAID THAT HE WANTED TO FIX THE COMMENT AND STAR. EVEN THOUGH WE SENT THE INSTRUCTIONS, HE SAID THAT HE TRIED FOR A FEW DAYS BUT COULD NOT FIX IT AND THE AMAZON SUPPORT TEAM SAID WE CANNOT INTERFERE WITH THIS. BUT THIS SITUATION IS NOT FAIR AT ALL, WE HAVE EXPERIENCED DIFFICULT PROCESSES AND WE ACHIEVED CUSTOMER SATISFACTION, BUT THAT COMMENT AND STAR AFFECTED MY STORE NEGATIVELY, PLEASE FIND A SOLUTION TO THIS.
FAILURE TO CORRECT THE STAR AND REVIEW AFTER RESOLVING THE PROBLEM WITH THE CUSTOMER
GREETINGS, FRIENDS. A MISSING PRODUCT WAS SENT TO A CUSTOMER DUE TO A PROBLEM CAUSED BY ME. THE CUSTOMER RIGHTEOUSLY LEAVED 1 STAR AND A NEGATIVE COMMENT. WE, AS OUR STORE, CONTACTED IMMEDIATELY AND WE SHARED THE PROCESS WITH OUR CUSTOMER. WE WERE VERY SATISFIED AND WE SOLVED THE PROBLEM. HE SAID THAT HE WANTED TO FIX THE COMMENT AND STAR. EVEN THOUGH WE SENT THE INSTRUCTIONS, HE SAID THAT HE TRIED FOR A FEW DAYS BUT COULD NOT FIX IT AND THE AMAZON SUPPORT TEAM SAID WE CANNOT INTERFERE WITH THIS. BUT THIS SITUATION IS NOT FAIR AT ALL, WE HAVE EXPERIENCED DIFFICULT PROCESSES AND WE ACHIEVED CUSTOMER SATISFACTION, BUT THAT COMMENT AND STAR AFFECTED MY STORE NEGATIVELY, PLEASE FIND A SOLUTION TO THIS.
3 replies
Roberto_Amazon
Hello! @E_GIRISIMCI_BAYER
This is Roberto. Thank you for using the Forums, can you please share more details on this matter? Feel free to share the case ID or order ID related to this.
Looking forward to hearing from you.
Regards,
