ODR high due to Canada Post strike
Our ODR is 1.345% and store is at risk of deactivation because there are parcels stuck in Canada Post strike.
Will Amazon actually close stores that shipped with Canada Post?
We have refunded everyone that has asked.
ODR high due to Canada Post strike
Our ODR is 1.345% and store is at risk of deactivation because there are parcels stuck in Canada Post strike.
Will Amazon actually close stores that shipped with Canada Post?
We have refunded everyone that has asked.
21 replies
Seller_y7W9ccUlauftE
amazon usually will go for the must-use-FBA option before they close an account for late deliveries.
Seller_bEnDkoOjcRmkg
Yeah and Amazon does not want to provide any solution to sellers for it. i can understand refunds but can they not minimize their ODR window for some time. Amazon is also not acknowledging Canada Post Strike issue.
Roxy_Amazon
Hello @Seller_vBC04dscooF2U,
Thank you for reaching out about this concerning situation with your ODR and the potential risk of store deactivation due to parcels stuck in the Canada Post strike. We understand how stressful this can be for sellers like yourself.
Your account should not be penalized for this situation. I've taken the initiative to contact the responsible team, and they are currently working on your case. Your proactive approach in providing them with the detailed problem description and screenshot of the issue is greatly appreciated and will help expedite the resolution process.
Moving forward, the best course of action is to follow up on the case ID 16751436311. This will ensure you stay updated on any developments and can provide additional information if needed.
Please visit the page Order defect rate for more information.
Thank you for utilizing the Sellers Forum to address this concern. Remember, our community and I are here to provide further clarification if you need it. We're committed to supporting our sellers through challenges like these, so please don't hesitate to reach out if you have any more questions or concerns.
Best,
-Roxy
Nano_Amazon
Hello @Seller_vBC04dscooF2U
We understand the challenges you're facing due to the Canada Post Strike. While this is beyond our control, we're actively working to address its impact on our seller community.
Please continue sharing your specific case in this forum so you can receive appropriate assistance. For feedback removal requests related to the strike, use the dedicated Canada Post Strike (Feedback Removal Requests) Forum.
We're documenting all issues and advocating for you within Amazon. We'll update you as soon as we have new information. Consider exploring alternative shipping methods and keeping customers informed about potential delays.
Thank you for your resilience. We're committed to supporting you through this challenging time.
Nano
Seller_MNiiVbtIFXAL4
we have the issue, amazon doesn't provide any help to seller like us, our account is deactivated now
