Consequences of Canada Post employee strike on my Amazon account
Good day everyone.
My account was perfect until the Canada Post employee strike. Because of this strike my account has a very high ODR rate which has never happened before. It is currently over 5% :(
I explain the situation to all customers because I understand their frustration. Unfortunately, I had no influence on it. I get a lot of negative feedback. I explain to buyers that refunds will be processed if the item is not delivered on time. I am afraid that my account may be deactivated. What is the best thing I can do to prevent this from happening?
Thank you in advance for your help.
Consequences of Canada Post employee strike on my Amazon account
Good day everyone.
My account was perfect until the Canada Post employee strike. Because of this strike my account has a very high ODR rate which has never happened before. It is currently over 5% :(
I explain the situation to all customers because I understand their frustration. Unfortunately, I had no influence on it. I get a lot of negative feedback. I explain to buyers that refunds will be processed if the item is not delivered on time. I am afraid that my account may be deactivated. What is the best thing I can do to prevent this from happening?
Thank you in advance for your help.
4 replies
Seller_NbYSGJ8Tehgbv
Do not rely on Canada Post. If other carriers are too expensive, try using FBA. Even if FBA suffers delays like Canada Post, you are protected from any kind of negative feedback form it.
Nano_Amazon
Hello @Seller_gmxvymkbzWJMM
Thanks for reaching out to Amazon Forums. Regarding ODR impacts due to the Canada Post strike situation, there are a couple of forum threads where our Canada moderators have been working with sellers facing similar challenges. I recommend reviewing these discussions to see how other sellers are managing this situation:
These threads contain valuable information about how sellers are handling delivery delays, managing customer communication, and working with Seller Support on ODR impacts. Please review these discussions for guidance, and feel free to let us know if you need additional assistance.
Nano
