Hi @Seller_xJx7vH6fvZFD9,

Daryl here from our Forums teams, I do see here 3 concerns related to FBA refunds, allow me to elaborate on your correspondence.

A) I would like to check out if the item has been refunded by Amazon (or put back in stock)

Sometimes a customer is refunded for your item, but the item isn’t returned to a fulfillment center within 60 days of the refund. When this situation occurs, in most cases we’ll charge the customer and reimburse you.

If a customer returns your item to a fulfillment center within 60 days of the refund, we’ll first determine the condition of the returned item. If the returned item is sellable, we’ll return the item to your inventory and will not reimburse you.

If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory.

B) I would like to know if the FBA fee/commission has been refunded or not. How can I check that? Is there a report or something?

1- Check your Manage FBA Returns report to see if Amazon refunded or replaced the item on your FBA order.

2- Check your FBA customer returns report to see if the refunded or replaced item was returned to your inventory

3- Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. To filter the results, search by the Amazon Order ID.

C) I would like to know if items that were damaged by warehouse/FBA were properly refunded by Amazon? Where can I verify that as well?

Per our returns policy, there are no reimbursements for refunded items that cannot be returned by customers, unless it is for a reason for which we take responsibility.

If you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

Enter the customer order ID in the following tool to check your eligibility and file a claim. We may ask you to provide additional details about the item.

Check FBA order reimbursement status

I hope this information is of assistance, I will also provide a help page related to FBA return policies for your reference:

FBA inventory reimbursement policy

Regards,

Daryl