Selling Applications Rejected
Hi,
We have never had this issue in the past four years. It seems as of September the application submission has changed and invoices are not being approved no matter what.
Some of the reasoning provided by the support are:
"the documents are altered or inauthentic"
"the provided document cannot be accepted as it is not legible"
"alterations identified in our verification process"
"The provided document cannot be accepted. We do not accept online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes." (invoice was submitted)
"We are taking this action because your application documentation does not meet our verification standards for demonstrating valid supply chain relationships." (Invoice that was submitted was from the only authorized importer/distributor of the product, I was referred to this distributor by the brand themselves via email)
There are five separate brands for which applications have been submitted, and each application is a variation of the above.
There are several Case ID's I can provide here, 18601252601, 18600793581, 18601363461, 18607120911 + 18587753441, 18506269181.
Can a forum adviser please assist, as we have the product but are unable to do anything with it. This is the first time anything like this has happened.
Thanks.
Selling Applications Rejected
Hi,
We have never had this issue in the past four years. It seems as of September the application submission has changed and invoices are not being approved no matter what.
Some of the reasoning provided by the support are:
"the documents are altered or inauthentic"
"the provided document cannot be accepted as it is not legible"
"alterations identified in our verification process"
"The provided document cannot be accepted. We do not accept online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes." (invoice was submitted)
"We are taking this action because your application documentation does not meet our verification standards for demonstrating valid supply chain relationships." (Invoice that was submitted was from the only authorized importer/distributor of the product, I was referred to this distributor by the brand themselves via email)
There are five separate brands for which applications have been submitted, and each application is a variation of the above.
There are several Case ID's I can provide here, 18601252601, 18600793581, 18601363461, 18607120911 + 18587753441, 18506269181.
Can a forum adviser please assist, as we have the product but are unable to do anything with it. This is the first time anything like this has happened.
Thanks.
31 replies
Seller_LBNcwL9dKwXun
This is our experience too, ungating has gone totally off the rails. Somehow invoices that are perfectly fine for reimbursement or authenticity are not sufficient for gating - it's a total mess.
Seller_HqLZsD4G26QhZ
same problem here, been applying daily for several asins and it looks like they re being rejected automatically without any verification. Legit invoices, legit documentation. Very frustrating ...
Seller_VoVZ0J2bPltol
Tagging so it can be seen.
@Christine_Amazon @Ezra_Amazon@Cooper_Amazon@Glenn_Amazon @JiAlex_Amazon @Sandy_Amazon @CR_Amazon @Manny_Amazon
What change was done to the verification process? Is there a bug which is causing all selling applications to be rejected?
Can my cases please be looked at by a human?
Thanks.
Seller_ABuTDghvAXwxP
We experiencing this issue too, provided them with a truck load of documents that they asked and ultimately get a rejection. Not sure what else they looking with a genuine application.
We have received a shipment this week and not sure what to do with it, so frustrating after all the hardwork getting this outcome, our case id: 18595117051
Indy_Amazon
Hi @Seller_VoVZ0J2bPltol,
Amazon may reject invoices if you have authenticity complaints, even for different products, because the complaints indicate a larger pattern of risk. I can see a few of these violations on your account that should be addressed to preserve your Account Health. Please check your Policy compliance dashboard and address these.
For cases #18607120911, 18601252601, 18506269181- Please try submitting the original unaltered invoices directly in Seller Central (no pricing redactions, PDF files). It's likely that Amazon's systems automatically determined the invoices had been altered. You will need to follow the steps to submit a new selling application with the unaltered documentation rather than requesting support to overturn:
How to Submit a New Application or Update an Existing One:
1. In Seller Central, navigate to the "Catalog" tab and select "View Selling Applications": https://sellercentral.amazon.ca/hz/myqdashboard
2. Enter your Case ID in the search bar and click "Search."
3. Click "Go to application."
4. Upload the required documents and click "Submit."
If you're still running into issues, please let me know.
I've made myself a bit unpopular on other threads by giving this advice, but I can tell you the easiest way to completely bypass this process is to contact the brand directly, and ask to be added to their Brand Portal as an authorized reseller and for a Letter of Authorization.
