rgent: A-to-Z Abuse & Fraud - Buyer used "Text Trap" then Switched Claim Reason (Order 702-0988525-4733854)
I am requesting Moderator assistance with a clear case of buyer abuse and return fraud that was granted by the A-to-Z team. The buyer manipulated the chat system and changed their claim reason to secure a full refund without returning the item.
The Fraud Pattern:
The "Text Trap": The buyer asked for an invoice PDF. When I sent it, they spammed "I didn't receive it" multiple times. They used these messages out of context to trick the system/support into thinking the item wasn't received.
The Story Switch: For weeks, they claimed "Not Received." As soon as I provided DHL Proof of Delivery with Signature, the buyer immediately opened an A-to-Z claim for "Item Not As Described."
The Result: Amazon granted a full refund without requiring a return, despite the buyer currently possessing the item.
Timeline of Events:
11/20: Purchase made.
11/21: Order Shipped.
11/27: Delivery Attempted (Buyer not available).
12/03: Buyer asks for Invoice. I send PDF. Buyer immediately claims "I did not receive them" (referring to the file) to seed the chat log.
12/04: Buyer types "Not received. I want a refund" multiple times (blurring the line between the PDF and the item).
12/06: DELIVERED with Signature (Proof of Delivery confirmed).
12/12: Buyer ignores delivery, claims "Not received" again.
12/12: I provided Proof of Delivery + Signature image to the Buyer.
12/12: STORY SWITCH: Buyer immediately opens A-to-Z claim for "ITEM DIFFERENT" (abandoning the "Not Received" claim once proof was shown).
12/15: Amazon grants claim: 100% Refund issued to buyer + NO RETURN required.
12/18: A-to-Z Appeal DENIED.
We shipped on time, used a signature-required service, and provided proof. The buyer has been abusive to staff and manipulated the A-to-Z process to keep the item and the money, which is a violation of the Business Solutions Agreement.
Can a Moderator please escalate this for a manual review?
rgent: A-to-Z Abuse & Fraud - Buyer used "Text Trap" then Switched Claim Reason (Order 702-0988525-4733854)
I am requesting Moderator assistance with a clear case of buyer abuse and return fraud that was granted by the A-to-Z team. The buyer manipulated the chat system and changed their claim reason to secure a full refund without returning the item.
The Fraud Pattern:
The "Text Trap": The buyer asked for an invoice PDF. When I sent it, they spammed "I didn't receive it" multiple times. They used these messages out of context to trick the system/support into thinking the item wasn't received.
The Story Switch: For weeks, they claimed "Not Received." As soon as I provided DHL Proof of Delivery with Signature, the buyer immediately opened an A-to-Z claim for "Item Not As Described."
The Result: Amazon granted a full refund without requiring a return, despite the buyer currently possessing the item.
Timeline of Events:
11/20: Purchase made.
11/21: Order Shipped.
11/27: Delivery Attempted (Buyer not available).
12/03: Buyer asks for Invoice. I send PDF. Buyer immediately claims "I did not receive them" (referring to the file) to seed the chat log.
12/04: Buyer types "Not received. I want a refund" multiple times (blurring the line between the PDF and the item).
12/06: DELIVERED with Signature (Proof of Delivery confirmed).
12/12: Buyer ignores delivery, claims "Not received" again.
12/12: I provided Proof of Delivery + Signature image to the Buyer.
12/12: STORY SWITCH: Buyer immediately opens A-to-Z claim for "ITEM DIFFERENT" (abandoning the "Not Received" claim once proof was shown).
12/15: Amazon grants claim: 100% Refund issued to buyer + NO RETURN required.
12/18: A-to-Z Appeal DENIED.
We shipped on time, used a signature-required service, and provided proof. The buyer has been abusive to staff and manipulated the A-to-Z process to keep the item and the money, which is a violation of the Business Solutions Agreement.
Can a Moderator please escalate this for a manual review?
14 replies
Seller_J4VDMqFl3T8xf
BUMP
Timeline of Events & Buyer Fraud Order: 702-0988525-4733854
11/20: Purchase made.
11/21: Order Shipped (DHL Tracking: 2243019015).
11/27: Delivery Attempted (Buyer not available).
12/03: Buyer asks for Invoice. I send PDF. Buyer immediately claims "I did not receive them" to seed the chat log (Known "Text Trap").
12/03: Buyer submits Return Request: "Bought By Mistake" (Request #1).
12/04: Delivery Attempted (Buyer not available).
12/04: Buyer claims "Not received" regarding the invoice, but immediately pivots to demanding a NO RETURN + REFUND.
12/04: Buyer submits Return Request: "Bought By Mistake" (Request #2).
12/05: Buyer claims "Not received" and demands NO RETURN + REFUND.
12/06: DELIVERED with Signature (Proof of Delivery confirmed).
12/12: Buyer ignores delivery, claims "Not received" again, demands full refund.
12/12: I provided Proof of Delivery + Signature image to the Buyer.
12/12: STORY SWITCH: Buyer immediately opens A-to-Z claim for "ITEM DIFFERENT / NOT AS DESCRIBED" (abandoning the "Not Received" claim once proof was shown).
12/15: Amazon grants claim: 100% Refund issued to buyer + NO RETURN required.
12/18: A-to-Z Appeal DENIED.
Seller_J4VDMqFl3T8xf
@Amazon_News @Mods
We received a final decision stating:
"Hello,
We have reviewed the buyer's claim and the information that you provided for the order 702-0988525-4733854.
Although we understand your position, we stand by our decision.
Amazon.ca"
Ok amazon, so because a person played a good game of simon says, you'll let them commit mail fraud and extortion?
Full conversation summary with the buyer 702-0988525-4733854, Deliver by Dec 11, 2025 11:59 p.m. PST
Nov 27: Attempted Delivery - refused
Dec 2: Attempted Delivery - refused
Dec 3
Lyne: please provide an invoice
Seller: Sure, please find it attached
Lyne: NOT RECEIVED
Seller: We're attaching the file again. let us know if you have any issues.
Dec 4: Attempted Delivery - refused
Lyne: NOT RECEIVED
Lyne: NOT RECEIVED, I want a refund
Seller: Hello, your package is still in transit
Dec 5
Lyne: NOT RECEIVED, I want a refund
Seller: Hello, your order is still in transit, please accept it when it arrives (Lyne has refused to accept the package 3 times by this date)
Dec 6: Delivered with Signature Confirmation
Dec 12
Lyne: Hello, I want a REFUND
Lyne: I want a response, I want a REFUND
Seller, Hello Lyne, the order has been successfully delivered, with your signature confirmation
A-to-Z Claim Opened then approved
This decision allows a buyer to commit clear mail fraud and extortion, which is a violation of the Business Solutions Agreement (BSA). The buyer repeatedly refused delivery, then finally signed for the package, and then claimed they never received it to get a refund.
According to Amazon policy, Signature Confirmation is proof of delivery. The buyer's history of refusing the package multiple times before finally accepting and signing for it demonstrates clear intent to manipulate the system.
Xander_Amazon
If you suspect buyer fraud or abuse, please use the report a violation tool.
Seller_J4VDMqFl3T8xf
Nov 27: Attempted Delivery - refused
Dec 2: Attempted Delivery - refused
Dec 3
Lyne: please provide an invoice
Seller: Sure, please find it attached
Lyne: NOT RECEIVED
Seller: We're attaching the file again. let us know if you have any issues.
Dec 4: Attempted Delivery - refused
Lyne: NOT RECEIVED
Lyne: NOT RECEIVED, I want a refund
Seller: Hello, your package is still in transit
Dec 5
Lyne: NOT RECEIVED, I want a refund
Seller: Hello, your order is still in transit, please accept it when it arrives (Lyne has refused to accept the package 3 times by this date)
Dec 6: Delivered with Signature Confirmation
Dec 12
Lyne: Hello, I want a REFUND
Lyne: I want a response, I want a REFUND
Seller: Hello Lyne, the order has been successfully delivered, with your signature confirmation
A-to-Z Claim Opened then approved
This decision allows a buyer to commit clear mail fraud and extortion, which is a violation of the Business Solutions Agreement (BSA). The buyer repeatedly refused delivery, then finally signed for the package, and then claimed they never received it to get a refund.
