Account Reactivation Confirmed but Not Reactivated
Hello Sellers and Amazon Moderators,
I am seeking guidance regarding my account reactivation.
Case ID: 20409251191
Three different Account Health Specialists have confirmed to me that an internal review of my submitted documentation was completed and approved on May 27, 2026. I was advised that my account was scheduled for reactivation within 72 hours.
However, as of June 1, 2026, my account remains deactivated, and I have not received any update regarding the delay.
I have already contacted Account Health Support multiple times, and each representative has confirmed that the documentation review was approved. Despite this, the account status has not changed.
I would request a Amazon Moderator to look into this issue and my case 20409251191 and help me reactivate my account as soon as possible.
@Christine_Amazon
@Glenn_Amazon
@Sandy_Amazon
@Manny_Amazon
Account Reactivation Confirmed but Not Reactivated
Hello Sellers and Amazon Moderators,
I am seeking guidance regarding my account reactivation.
Case ID: 20409251191
Three different Account Health Specialists have confirmed to me that an internal review of my submitted documentation was completed and approved on May 27, 2026. I was advised that my account was scheduled for reactivation within 72 hours.
However, as of June 1, 2026, my account remains deactivated, and I have not received any update regarding the delay.
I have already contacted Account Health Support multiple times, and each representative has confirmed that the documentation review was approved. Despite this, the account status has not changed.
I would request a Amazon Moderator to look into this issue and my case 20409251191 and help me reactivate my account as soon as possible.
@Christine_Amazon
@Glenn_Amazon
@Sandy_Amazon
@Manny_Amazon
1 reply
Emet_Amazon
Hello @Seller_PSEZCDp4dIhLa,
Thank you for posting your concerns with your account deactivation.
Case ID: 20409251191
Three different Account Health Specialists have confirmed to me that an internal review of my submitted documentation was completed and approved on May 27, 2026. I was advised that my account was scheduled for reactivation within 72 hours.
However, as of June 1, 2026, my account remains deactivated, and I have not received any update regarding the delay.
I have already contacted Account Health Support multiple times, and each representative has confirmed that the documentation review was approved. Despite this, the account status has not changed.
I would request a Amazon Moderator to look into this issue and my case 20409251191 and help me reactivate my account as soon as possible.
I appreciate you raising your concerns surrounding your account reactivation, and I see you provided your related case ID. I understand being told that your account would be reinstated and then rejected again cause quite the frustrating situation. When looking over the case and information available.
Although you received confirmation from the case that your account was eligible for reactivation, this communication came from a support specialist rather than the team who reviews, approves or rejects your submission. At this time the information shared with our review teams cannot be accepted to address these situations and they are invalid, do not meet our minimum requirements, or there may be concerns related to your supply chain. That being said submission of these documents will only result in future rejections and we may not respond further to duplicate submissions.
We at this time can only reinstate the store with valid invoices meeting all of our requirements, if you had prior approval to list these products and brands, you can also provide a letter of authorization issued by the brand on their own letter head. If we are unable to verify the necessary information, the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
