customer cant cancel order
Customer cannot cancel order, as its not on her system, what can she do, as its on my system and i will be penalized if its not shipped, please help anyone?
customer cant cancel order
Customer cannot cancel order, as its not on her system, what can she do, as its on my system and i will be penalized if its not shipped, please help anyone?
3 replies
Seller_kNAboD6kRgVt7
If she placed an order, it IS in her buyer account. Maybe send easy, step by step instructions, click here, then here, etc.
If she doesn't cancel, you can either cancel, or fill the order and then refund. If you have lots of sales, cancelling one of them is not a huge strike against your account.
Seller_y7W9ccUlauftE
If you have already confirmed the shipment, the buyer will not be able to request cancellation.
Roberto_Amazon
Hello @Seller_JDCt5NguaxJUv
This is Roberto and I wanted to also contribute here. As @Seller_y7W9ccUlauftE said, if the order has been confirmed, the buyer will not be able to cancel on their end.
Since the shipment has been confirmed already, if the product has not been shipped, you can let the buyer know the situation and submit a refund.
A buyer wants to cancel an item they ordered. What should I do?
Respectfully.
Roberto_Amazon
