UPS lost the package - Customer leaves scam feedback
Hello,
UPS lost the package and we refunded the customer after being in contact with UPS on the customers behalf. UPS confirmed they lost it. afterwards, we get feedback from the customer saying we are a scam.
Can we get this feedback removed please, we did everything to seek a resolution from UPS on the customers behalf and refunded the customer.
Order ID: 702-0884807-3598649
Thank you,
UPS lost the package - Customer leaves scam feedback
Hello,
UPS lost the package and we refunded the customer after being in contact with UPS on the customers behalf. UPS confirmed they lost it. afterwards, we get feedback from the customer saying we are a scam.
Can we get this feedback removed please, we did everything to seek a resolution from UPS on the customers behalf and refunded the customer.
Order ID: 702-0884807-3598649
Thank you,
1 reply
Nano_Amazon
Hello @Seller_OcW3MMYx92W0M
Thanks for contacting Amazon Forums. Have you request the feedback removal through the feedback manager in Seller Central? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Nano
