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Seller_gQsArUCcy723L

Any suggestions for how to deal with customers who return used items FBA

I sell table runners, about one thousand a month. So many customer purchase in bulk to use for their party or event, and then return them used and stained to Amazon and fully refunded. WE are not able to file for reimbursement as they are returned as customer damaged. Now, with the new high return rate fee, we are wondering if it is even worth it to continue to sell this item. Any suggestions on how to deal with this issue?

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Seller_gQsArUCcy723L

Any suggestions for how to deal with customers who return used items FBA

I sell table runners, about one thousand a month. So many customer purchase in bulk to use for their party or event, and then return them used and stained to Amazon and fully refunded. WE are not able to file for reimbursement as they are returned as customer damaged. Now, with the new high return rate fee, we are wondering if it is even worth it to continue to sell this item. Any suggestions on how to deal with this issue?

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Christine_Amazon
In reply to: Seller_gQsArUCcy723L’s post

Hello @Seller_gQsArUCcy723L

As a forum moderator, I understand your frustration with this situation.

This is unfortunately a common issue many sellers face, especially with event-related products. Here are some potential solutions to consider:

Product Listing Modifications:

  • Add clear language in your product descriptions stating items showing signs of use will not be eligible for returns
  • Include photos showing what constitutes "used" condition
  • Specify that bulk orders are final sale

Pricing Strategy:

  • Factor potential returns into your pricing structure
  • Consider implementing a restocking fee (where allowed by Amazon policies)
  • Create bulk pricing packages that offset potential losses

Documentation:

  • Keep detailed records of return patterns
  • Take photos of returned items showing usage/damage
  • Build a case history to submit to Seller Support

Report Abuse:

  • Report suspected return abuse to Amazon through Seller Central
  • Document customers who repeatedly engage in this behavior
  • Use the "Report a Violation" tool when appropriate

Alternative Solutions:

  • Consider offering a rental option through a separate channel
  • Create a separate listing for bulk orders with stricter return policies
  • Look into Amazon's FBA Grade and Resell program

Have you tried implementing any of these strategies?

For more specific guidance, you can reach out to Seller Support or consult the Return Performance dashboard to analyze your return patterns in detail.

Christine.

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Seller_gQsArUCcy723L

Any suggestions for how to deal with customers who return used items FBA

I sell table runners, about one thousand a month. So many customer purchase in bulk to use for their party or event, and then return them used and stained to Amazon and fully refunded. WE are not able to file for reimbursement as they are returned as customer damaged. Now, with the new high return rate fee, we are wondering if it is even worth it to continue to sell this item. Any suggestions on how to deal with this issue?

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Seller_gQsArUCcy723L

Any suggestions for how to deal with customers who return used items FBA

I sell table runners, about one thousand a month. So many customer purchase in bulk to use for their party or event, and then return them used and stained to Amazon and fully refunded. WE are not able to file for reimbursement as they are returned as customer damaged. Now, with the new high return rate fee, we are wondering if it is even worth it to continue to sell this item. Any suggestions on how to deal with this issue?

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Any suggestions for how to deal with customers who return used items FBA

by Seller_gQsArUCcy723L

I sell table runners, about one thousand a month. So many customer purchase in bulk to use for their party or event, and then return them used and stained to Amazon and fully refunded. WE are not able to file for reimbursement as they are returned as customer damaged. Now, with the new high return rate fee, we are wondering if it is even worth it to continue to sell this item. Any suggestions on how to deal with this issue?

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Christine_Amazon
In reply to: Seller_gQsArUCcy723L’s post

Hello @Seller_gQsArUCcy723L

As a forum moderator, I understand your frustration with this situation.

This is unfortunately a common issue many sellers face, especially with event-related products. Here are some potential solutions to consider:

Product Listing Modifications:

  • Add clear language in your product descriptions stating items showing signs of use will not be eligible for returns
  • Include photos showing what constitutes "used" condition
  • Specify that bulk orders are final sale

Pricing Strategy:

  • Factor potential returns into your pricing structure
  • Consider implementing a restocking fee (where allowed by Amazon policies)
  • Create bulk pricing packages that offset potential losses

Documentation:

  • Keep detailed records of return patterns
  • Take photos of returned items showing usage/damage
  • Build a case history to submit to Seller Support

Report Abuse:

  • Report suspected return abuse to Amazon through Seller Central
  • Document customers who repeatedly engage in this behavior
  • Use the "Report a Violation" tool when appropriate

Alternative Solutions:

  • Consider offering a rental option through a separate channel
  • Create a separate listing for bulk orders with stricter return policies
  • Look into Amazon's FBA Grade and Resell program

Have you tried implementing any of these strategies?

For more specific guidance, you can reach out to Seller Support or consult the Return Performance dashboard to analyze your return patterns in detail.

Christine.

00
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user profile
Christine_Amazon
In reply to: Seller_gQsArUCcy723L’s post

Hello @Seller_gQsArUCcy723L

As a forum moderator, I understand your frustration with this situation.

This is unfortunately a common issue many sellers face, especially with event-related products. Here are some potential solutions to consider:

Product Listing Modifications:

  • Add clear language in your product descriptions stating items showing signs of use will not be eligible for returns
  • Include photos showing what constitutes "used" condition
  • Specify that bulk orders are final sale

Pricing Strategy:

  • Factor potential returns into your pricing structure
  • Consider implementing a restocking fee (where allowed by Amazon policies)
  • Create bulk pricing packages that offset potential losses

Documentation:

  • Keep detailed records of return patterns
  • Take photos of returned items showing usage/damage
  • Build a case history to submit to Seller Support

Report Abuse:

  • Report suspected return abuse to Amazon through Seller Central
  • Document customers who repeatedly engage in this behavior
  • Use the "Report a Violation" tool when appropriate

Alternative Solutions:

  • Consider offering a rental option through a separate channel
  • Create a separate listing for bulk orders with stricter return policies
  • Look into Amazon's FBA Grade and Resell program

Have you tried implementing any of these strategies?

For more specific guidance, you can reach out to Seller Support or consult the Return Performance dashboard to analyze your return patterns in detail.

Christine.

00
user profile
Christine_Amazon
In reply to: Seller_gQsArUCcy723L’s post

Hello @Seller_gQsArUCcy723L

As a forum moderator, I understand your frustration with this situation.

This is unfortunately a common issue many sellers face, especially with event-related products. Here are some potential solutions to consider:

Product Listing Modifications:

  • Add clear language in your product descriptions stating items showing signs of use will not be eligible for returns
  • Include photos showing what constitutes "used" condition
  • Specify that bulk orders are final sale

Pricing Strategy:

  • Factor potential returns into your pricing structure
  • Consider implementing a restocking fee (where allowed by Amazon policies)
  • Create bulk pricing packages that offset potential losses

Documentation:

  • Keep detailed records of return patterns
  • Take photos of returned items showing usage/damage
  • Build a case history to submit to Seller Support

Report Abuse:

  • Report suspected return abuse to Amazon through Seller Central
  • Document customers who repeatedly engage in this behavior
  • Use the "Report a Violation" tool when appropriate

Alternative Solutions:

  • Consider offering a rental option through a separate channel
  • Create a separate listing for bulk orders with stricter return policies
  • Look into Amazon's FBA Grade and Resell program

Have you tried implementing any of these strategies?

For more specific guidance, you can reach out to Seller Support or consult the Return Performance dashboard to analyze your return patterns in detail.

Christine.

00
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