Hello Team,

@Daryl_Amazon@Ricardo_Amazon

Order id - 702-7644196-3641063

We received an order with ID 702-7644196-3641063 from customer "Karan" on Wed, Nov 27, 2024. The order was shipped via GLS Canada with tracking number P44741281 on Thu, Nov 28, 2024. You can track the shipment online at the GLS Canada website. The carrier delivered the shipment on 14 December 2024 (Proof of delivery is attached). The customer filled up the A-to-Z claim on 13 December 2024, however we(seller) and the customer reached to a resolution of giving them 10% discount after their order gets delivered on or before 15 December 2024 in buyer-seller messages. Please find the customer's message in the buyer seller-messages on 13 December 2024 after filling the claim. As of now, the customer has received the product as agreed upon; we want to issue a 10% refund to the customer as promised. However, the A-to-Z claim has already issued them a full refund. We kindly ask you to reverse the full refund and remove the ODR from our account so that we can issue the customer a 10% discount on their order.

For reference - The customer's Message on 13 December 2024 - "Ok i can get delivery by that date and don’t forget the compensation of 10%. Thanks karan i am removing the claim for now"