Credit Cards not being accepted
I have two credit cards added to my seller central account. In the past, I have been charged successfully for shipment balances without any issues. Suddenly, neither of my cards are being accepted. I called my bank and they confirmed that there are no blocks on either card and that there is nothing stopping amazon from charging me. They are NOT debit cards, they are both normal credit cards with plenty of available credit, and both are valid. I have verified that all the details I inputted are correct. My card is capable of being charged USD as it has worked on my seller central before. If anyone has any advice or has been in this position before please let me know what to do. I would also be pleased if an agent could contact me and help me resolve the issue (case #13999314871).
Credit Cards not being accepted
I have two credit cards added to my seller central account. In the past, I have been charged successfully for shipment balances without any issues. Suddenly, neither of my cards are being accepted. I called my bank and they confirmed that there are no blocks on either card and that there is nothing stopping amazon from charging me. They are NOT debit cards, they are both normal credit cards with plenty of available credit, and both are valid. I have verified that all the details I inputted are correct. My card is capable of being charged USD as it has worked on my seller central before. If anyone has any advice or has been in this position before please let me know what to do. I would also be pleased if an agent could contact me and help me resolve the issue (case #13999314871).
5 replies
Seller_nRFmxiQg4EGrw
Based on reports from other sellers, both here and on the Sellers Ask Sellers forum, I'll ask only one question:
Is your credit card from Capitol One? That seems to be a common thread.
Steve_Amazon
Hi @Seller_DMZwYrRSrTSuA,
Steve from Amazon here, thank you for the post. I see that Seller Support has engaged the tech team in case 13999314871. I am following up here to see if this issue is resolved for you or if you still need assistance here?
Thanks,
Steve
Seller_Clc99thzdgUEg
i am having the exact same issue. The initial card I was using was Capitol One. Now I am unable to update any card. Please let me know if you find an answer. Thanks.
