Refund is stuck by Amazon
Hello sellers,
A customer requested to return. I sent full refund right away sending an email not to return it back.
I didn't receive any confirmation email from Amazon for the refund. There is still no proof of refund in the Payment Dashboard.
So I chatted with multiple agents.
Some say that the refund was issued to the customer correctly.
But an agent say that the refund was stuck internally so that I have to send the refund again manually by uploading the Adjustment File.
It seems like the conversation with agents is moving back and forth. And I have to explain the case every time I talk to a new agent.
Has anyone experience cases like this?
Please advise me.
Refund is stuck by Amazon
Hello sellers,
A customer requested to return. I sent full refund right away sending an email not to return it back.
I didn't receive any confirmation email from Amazon for the refund. There is still no proof of refund in the Payment Dashboard.
So I chatted with multiple agents.
Some say that the refund was issued to the customer correctly.
But an agent say that the refund was stuck internally so that I have to send the refund again manually by uploading the Adjustment File.
It seems like the conversation with agents is moving back and forth. And I have to explain the case every time I talk to a new agent.
Has anyone experience cases like this?
Please advise me.
1 reply
Quincy_Amazon
Hello @Seller_l3L9mUw2hbbtA
Thank you for posting your inquiry to the Forums.
For clarification, in the mange orders page for the order, is it reflecting as refunded? If you are still experiencing this concern, please feel free to provide the case ID number opened with Support to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
