MCF returns: Pre-paid return labels
Is there a way to incorporate pre-paid shipping labels for Multi-Channel Fulfillment returns when creating a Return Label/ Return Merchandise Authorization (RMA) Slip?
*** We understand that AMZ does NOT provide postage for MCF returns... we just want to find an easier way to create a pre-paid return label from within this process! The current process (outlined below) is very time-consuming.***
As outlined in the corresponding MCF returns help page:
Are there any settings within our Seller Central account that can turn the option to generate pre-paid return labels for MCF (that we pay for)?
We currently sell via FBA and MCF.
Is it because we aren't FBM (Seller-Fulfilled) that we can't customize MCF return settings?
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Here's an example of a MCF return and the RMA ID + Return Label/ Instructions that are generated:
The Return Label below does not generate a pre-paid label...
(Again, we understand that AMZ does NOT cover the return postage costs for MCF orders... we just want to find an easier way to create a pre-paid return label from within this process!)
We're more than happy to pay for postage... just hoping there's a way to seamlessly include pre-paid details in this MCF returns process.
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Again, given there doesn't appear to be an option within the MCF order to include a pre-paid return label^ - we have to resort to cutting/pasting instructions that fuse together a pre-paid return label with the above return instructions/ details (barcode). It's extremely time-consuming.
MCF returns: Pre-paid return labels
Is there a way to incorporate pre-paid shipping labels for Multi-Channel Fulfillment returns when creating a Return Label/ Return Merchandise Authorization (RMA) Slip?
*** We understand that AMZ does NOT provide postage for MCF returns... we just want to find an easier way to create a pre-paid return label from within this process! The current process (outlined below) is very time-consuming.***
As outlined in the corresponding MCF returns help page:
Are there any settings within our Seller Central account that can turn the option to generate pre-paid return labels for MCF (that we pay for)?
We currently sell via FBA and MCF.
Is it because we aren't FBM (Seller-Fulfilled) that we can't customize MCF return settings?
-------------------------------------
Here's an example of a MCF return and the RMA ID + Return Label/ Instructions that are generated:
The Return Label below does not generate a pre-paid label...
(Again, we understand that AMZ does NOT cover the return postage costs for MCF orders... we just want to find an easier way to create a pre-paid return label from within this process!)
We're more than happy to pay for postage... just hoping there's a way to seamlessly include pre-paid details in this MCF returns process.
--------------------------------------
Again, given there doesn't appear to be an option within the MCF order to include a pre-paid return label^ - we have to resort to cutting/pasting instructions that fuse together a pre-paid return label with the above return instructions/ details (barcode). It's extremely time-consuming.
5 replies
Seller_7djRFe3LutVD0
We don't use Fed Ex, and there really isn't anything we've found that doesn't involve a bit of cut and paste. You can attach the return label (it can't be in PDF), must be .jpeg, by using the attach return label drop-down on the return authorization page on seller central. We just keep a copy of the return instructions on a word document and paste it into the communication section for return instructions. We use Canada Post for our returns, so not sure if this will help or not.
JiAlex_Amazon
Hello AN_weareles!
My name is JiAlex I am from Amazon forums. I wanted to follow up on your post, I understand it could be frustrated in the returns process with Multichannel orders, however, at this moment there is no option for Amazon to provide return labels. Thank you northernflicks for the useful tip.
Any assistance, don’t hesitate to reach out our support channel: https://sellercentral.amazon.ca/help/center
Happy Selling!
JiAlex_Amazon
