AMAZON FBA is STEALING OUR products! My People, all the sellers, I need your help.
Hi everyone,
My people, all the sellers, I need your help! Because you might have experienced the same issue.
I have an FBA shipment. On October 7, I checked its status and took a screenshot of the Amazon shipment management page.
That day, Amazon received, scanned, and located 133 of 133 units. The next day, Amazon lost all of them.
I have provided invoices, POD,and the screenshot to the Amazon Support Team. And its latest and most ridiculous answer is that Amazon can only reimburse four units. It did so because quote, ''We have completed an additional check in response to your request. We have no record of receiving the following expected items:''
Is it ridiculous? Isn't it?
I found a seller who has experienced the same issue, and you managed to help him solve the problem. It would be appreciated if you could help me. @Daryl_Amazon @Lucre_Amzn @Jurgen_Amazon
AMAZON FBA is STEALING OUR products! My People, all the sellers, I need your help.
Hi everyone,
My people, all the sellers, I need your help! Because you might have experienced the same issue.
I have an FBA shipment. On October 7, I checked its status and took a screenshot of the Amazon shipment management page.
That day, Amazon received, scanned, and located 133 of 133 units. The next day, Amazon lost all of them.
I have provided invoices, POD,and the screenshot to the Amazon Support Team. And its latest and most ridiculous answer is that Amazon can only reimburse four units. It did so because quote, ''We have completed an additional check in response to your request. We have no record of receiving the following expected items:''
Is it ridiculous? Isn't it?
I found a seller who has experienced the same issue, and you managed to help him solve the problem. It would be appreciated if you could help me. @Daryl_Amazon @Lucre_Amzn @Jurgen_Amazon
0 replies
Daryl_Amazon
Hello @Seller_mlnG6Fj3flg10,
Thanks for the tag here,
It's clear you have done your due diligence by providing invoices, proof of delivery, and screenshots to support your case. I appreciate you reaching out to the community for guidance as well. Sellers supporting each other is what makes this platform so valuable.
While I don't have insight into the specifics of your case, I want to validate that you deserve clarity and a resolution here. My suggestion would be to respond to Amazon's message, requesting an explanation of why the additional documentation you provided isn't sufficient proof of the received units. You may also want to check our Seller Central Help pages on managing FBA inventory adjustments and asking for reimbursement to understand the process better.
You can follow the next help page on the specifics on how to do this:
I hope you're able to get this resolved soon. Please keep us posted, and let me know if you have any other questions.
Daryl
