New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
37 replies
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.
Seller_ZvJIVVQr8hUw3
They don't care how much money we’re losing. All of my lost shipments are either not getting reimbursed or they give me a ridiculously low reimbursement payment despite my attempts at submitting the invoice or asking them to reevaluate my case. Months later, the inventory magically appears back in my storefront. The listing has tanked at that point, and I no longer want to be selling that item. It's a joke. My reimbursement for today put me at another loss. No wonder sellers are moving to selling on the Walmart platform.
