A-Z CLAIM
Hello
When my customer reported that the cargo for this product had not arrived on May 24, I shared with the link that he could check it in the system on the same day and that the cargo was delivered on May 8, and that he could contact the cargo company if he wanted. I told him that he could get a clearer answer from the cargo company. However, if there was a different situation, I told him to let me know. I share the shipping details with you below. Customer satisfaction is important to me. I told my customer that I would get back to him a day later and confirm with the cargo company and inform him. When I received the photos from the cargo company, I forwarded them to my customer. He opened an A-z request for me. In the photos, it seems that the product is already in front of the customer's door. What can I do as a seller if our customer has not received the cargo on his doorstep? Unfortunately, this issue is not a point where I can intervene. While I am being so sensitive about satisfaction, if there was something I could do, I would definitely do it. I request that the issue be evaluated in this way.I would like process a-z to be removed from my account. I'm sharing the photos.
Best regards,
A-Z CLAIM
Hello
When my customer reported that the cargo for this product had not arrived on May 24, I shared with the link that he could check it in the system on the same day and that the cargo was delivered on May 8, and that he could contact the cargo company if he wanted. I told him that he could get a clearer answer from the cargo company. However, if there was a different situation, I told him to let me know. I share the shipping details with you below. Customer satisfaction is important to me. I told my customer that I would get back to him a day later and confirm with the cargo company and inform him. When I received the photos from the cargo company, I forwarded them to my customer. He opened an A-z request for me. In the photos, it seems that the product is already in front of the customer's door. What can I do as a seller if our customer has not received the cargo on his doorstep? Unfortunately, this issue is not a point where I can intervene. While I am being so sensitive about satisfaction, if there was something I could do, I would definitely do it. I request that the issue be evaluated in this way.I would like process a-z to be removed from my account. I'm sharing the photos.
Best regards,
2 replies
Seller_7LrAV0m5llaI7
You'd have to file a claim with the cargo company if the customer has not received their item at the right place.
Photos doesn't confirm delivery to the customer. As an Amazon seller, you are required to take liability for the shipment until the shipment is in the customers hands. You didn't pay for a signature confirmation of delivery, and you also used an Amazon unintegrated tracking courier, so they aren't going to remove the a to z claim.
