Account Deactivation to confirm the authenticity of certain products:- Product Authenticity
Hello,
I receive an email from Amazon that my account is deactivated
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
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I am trying to understand the reasons provided for the deactivation, I have found no reasons to that in my account.
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Upon reviewing the reasons provided for the deactivation, I have found that the product ASIN maybe is not authentic, however I think we have a misunderstanding, because It was bought online from "Amazon.in” on Business Invoice ,so "no violations of Amazon's policies or customer complaints that would justify this action. My account metrics, including order defect rate and customer feedback, have consistently met Amazon's required standards.".
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To support my belief that this action was made in error, I have sent the invoice for the related product, but my account still deactivated and did not get any resolutions from team.
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ASIN: 9388369882
Title: My First Complete Learning Library: Boxset of 20 Board Books Gift Set for Kids (Horizontal Design)
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Account Deactivation to confirm the authenticity of certain products:- Product Authenticity
Hello,
I receive an email from Amazon that my account is deactivated
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
---------------------------------------
I am trying to understand the reasons provided for the deactivation, I have found no reasons to that in my account.
---------------------------------------
Upon reviewing the reasons provided for the deactivation, I have found that the product ASIN maybe is not authentic, however I think we have a misunderstanding, because It was bought online from "Amazon.in” on Business Invoice ,so "no violations of Amazon's policies or customer complaints that would justify this action. My account metrics, including order defect rate and customer feedback, have consistently met Amazon's required standards.".
-------------------------------------
To support my belief that this action was made in error, I have sent the invoice for the related product, but my account still deactivated and did not get any resolutions from team.
-------------------------------------
ASIN: 9388369882
Title: My First Complete Learning Library: Boxset of 20 Board Books Gift Set for Kids (Horizontal Design)
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3 replies
Seller_Qbd0RsfZFEZBY
You cannot source items to sell on Amazon from Amazon.
At a minimum you will need to appeal specifically with a proper source to reinstate your account.
This statement indicates that you have not participated in "Seller University" which explains sourcing requirements. Please learn the system before attempting to use it. Learning "on the job" is likely the number 1 reason for account suspensions and deactivations.
Seller_4zBzdtgCyS9EI
You cannot use Amazon Prime free shipping for anything you resell and you cannot resell anything on Amazon that you do not have brand approved wholesale invoices for and a LOA from the brand.
