How to Address Counterfeit Issues with a Trademarked Brand on Amazon?
My brand is trademarked but not yet registered with an "R" mark, and all our packaging features our brand. Recently, someone started selling counterfeit versions of my product. After a test buy, I found their packaging copies mine almost exactly, with only minor differences. It seems Amazon doesn't protect TM trademark rights as strongly. How can I file a complaint to increase the chances of a successful outcome?
How to Address Counterfeit Issues with a Trademarked Brand on Amazon?
My brand is trademarked but not yet registered with an "R" mark, and all our packaging features our brand. Recently, someone started selling counterfeit versions of my product. After a test buy, I found their packaging copies mine almost exactly, with only minor differences. It seems Amazon doesn't protect TM trademark rights as strongly. How can I file a complaint to increase the chances of a successful outcome?
0 replies
Sandy_Amazon
Hello @Seller_IwmPHlLvX9uEM
My name is Sandy from the Community Manager team.
I looked into your submission through brand registry case: 16539920061. Comparing to the context of the post here, I'm assuming this is the case you are speaking about here.
Since it is under review, please wait until the team comes back with a decision.
My colleague @Dougal_Amazon created some helpful content on this topic. Please check Top 3 Mistakes when Reporting a Violation through Brand Registry and How to Report a Violation through Amazon Brand Registry
Please let me know the outcome once you have received updates on the case.
Best,
Sandy
