Product removed due to "Product and Food Safety Violation"
Good evening,
I recently had one of my ASIN's flagged and removed from Amazon because of a "Product and Food Safety" Violation. I have not received any notification from Amazon as to what the safety violation.
The account health page doesn't display what the exact problem is other than that its a "Product and Food Safety" violation and the seller support rep refuses to tell what the exact problem is and I'll I receive is the same copy and paste response from the same rep.
Can I please have a MOD take a look at my case 17785815981 help me get a response from seller support that tells me exactly what the safety concern is and what information I need to provide such as the specific manufacturer testing documents and any other supporting documentation to get this issue resolved?
@Cooper_Amazon@Michelle_Amazon@Manny_Amazon
Product removed due to "Product and Food Safety Violation"
Good evening,
I recently had one of my ASIN's flagged and removed from Amazon because of a "Product and Food Safety" Violation. I have not received any notification from Amazon as to what the safety violation.
The account health page doesn't display what the exact problem is other than that its a "Product and Food Safety" violation and the seller support rep refuses to tell what the exact problem is and I'll I receive is the same copy and paste response from the same rep.
Can I please have a MOD take a look at my case 17785815981 help me get a response from seller support that tells me exactly what the safety concern is and what information I need to provide such as the specific manufacturer testing documents and any other supporting documentation to get this issue resolved?
@Cooper_Amazon@Michelle_Amazon@Manny_Amazon
0 replies
Seller_NKrYroOMkWcj0
Can I please have a mod get back to me and look at case ID 17785815981 ?
I'm still receiving the same copy and paste reply
@Cooper_Amazon@Michelle_Amazon@Manny_Amazon @Jameson_Amazon @Emet_Amazon
Cooper_Amazon
Good Evening @Seller_NKrYroOMkWcj0,
Good to hear from you again. I believe we worked together before a few months ago. Apologies that we are not connecting under better circumstances though. We have seen multiple sellers on the forums recently reach out about their ASINs recently removed for Product and Food Safety violations.
I have gone ahead and escalated the handful of cases you filed regarding ASIN ending in JX3N to see if we can learn more about its removal and how to appeal. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Hope you have a good night.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello @Seller_NKrYroOMkWcj0,
I appreciate your patience as we continue our review with our internal team. At this time we do not yet have any additional context to share, however we are still attempting to get greater details on this issue. As soon as we have updates will reach out to you here. Thank you for your understanding.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_NKrYroOMkWcj0,
We have heard back from our internal teams regarding your product containing lithium batteries and they have provided the following information:
"We appreciate your patience during our review process for your product.
We’ve re-reviewed the customer reported safety concerns and determined your product(s) may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product(s) from Amazon, and this product(s) cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page.
Required Actions
For FBA Inventory:
- You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
- Any inventory remaining after 30 days will be disposed of at your expense
- Create a removal order through Seller Central using these resources: Remove Inventory & Fix Stranded Inventory
What happens to your impacted orders?
For all Orders and Listings:
- All pending customer orders for this product(s) will be cancelled automatically
- You will not be penalized for the first-time cancellation of these listings
- Relisting this product(s) is prohibited
We appreciate your attention on this important matter.
Regards, Amazon.com Product Safety"
Thank you for understanding.
Sincerely, Cooper_Amazon
