Amazon Violating Their Own Policy for Sourcing Cost
Hi everyone,
Amazon lost my FBA inventory before it was ever sold (damaged/lost at the FC).
Reimbursement ID: 18626637891
My sourcing cost is set at $4.71/unit in Seller Central [set by amazon]. However Amazon reimbursed me only $2.36/unit.
When I asked them to re-evaluate through seller support, they rejected it even though their own policy clearly says:
“For shipment to Amazon claims, removals claims, and fulfilment centre operations claims that occur before fulfilment, we will reimburse you the sourcing cost of the item.”
This is clearly a violation of their own reimbursement policy. Anyone else experienced this? Any luck escalating or getting FBA Support to actually follow the rules?
Amazon Violating Their Own Policy for Sourcing Cost
Hi everyone,
Amazon lost my FBA inventory before it was ever sold (damaged/lost at the FC).
Reimbursement ID: 18626637891
My sourcing cost is set at $4.71/unit in Seller Central [set by amazon]. However Amazon reimbursed me only $2.36/unit.
When I asked them to re-evaluate through seller support, they rejected it even though their own policy clearly says:
“For shipment to Amazon claims, removals claims, and fulfilment centre operations claims that occur before fulfilment, we will reimburse you the sourcing cost of the item.”
This is clearly a violation of their own reimbursement policy. Anyone else experienced this? Any luck escalating or getting FBA Support to actually follow the rules?
1 reply
Jameson_Amazon
Hi @Seller_YsDo15Ne92jlo,
I appreciate you reaching out about this! When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.
Thanks so much,
Jameson
