Amazon AtoZ team Not aware of Canada Post Strike , thinks package got lost .
A customer order got stuck at Canada Post during this strike , Customers files A-Z claim Amazon granted and counted it against my ODR .
I appealed explaining that the package is stuck because of the Canada Post National Strike and A-Z should not be counted against my account ,
Their answer long story short , they think the package appears to be lost . ignoring my explanation , are these aware of the strike ? are they even in Canada and aware of what's going on in here ?
This platform is an unfair place and not hospitable for business :
Thank you for taking the time to provide us with more information regarding your claim on order 701-7839607-7761067. Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 2024-11-15 . You may be able to recover the value of any lost items by filing a claim with the carrier.
Amazon AtoZ team Not aware of Canada Post Strike , thinks package got lost .
A customer order got stuck at Canada Post during this strike , Customers files A-Z claim Amazon granted and counted it against my ODR .
I appealed explaining that the package is stuck because of the Canada Post National Strike and A-Z should not be counted against my account ,
Their answer long story short , they think the package appears to be lost . ignoring my explanation , are these aware of the strike ? are they even in Canada and aware of what's going on in here ?
This platform is an unfair place and not hospitable for business :
Thank you for taking the time to provide us with more information regarding your claim on order 701-7839607-7761067. Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 2024-11-15 . You may be able to recover the value of any lost items by filing a claim with the carrier.
2 replies
Levi_Dylan_Amazon
Hello @Seller_0OyBj3j4ZkjwA,
Thank you for reaching out here on the forums.
I see that that due to the Canada post strike you received and A to z claim that was granted and you would like to have this reviewed. I understand that this is a frustrating situation for you so I am here to help.
So that I can look into this further, can you please provide me with the associated case ID? If you have do not have a case ID about this, please create one and share the ID so this can be looked into.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
