Hello,

I purchased shipping labels outside Amazon on a platform (Canada). A client requested order cancellation.

The carrier had picked up the parcel, the shipping cost had been confirmed for the seller but the tracking had not yet been updated on the order.

When I went back on Amazon to update the tracking, I noticed the order cancellation request. At the moment, I still went forward with the order since the parcel was already picked up. I wrote the client to explain the situation, that the cancellation had been requested unfotunately too late.

However, my concern is that Amazon will side with the customer if there is a claim because the tracking number had not yet been confirmed in the system at the moment the cancellation was requested.

It doesn't make much sense, because no company or system is fast enough to update itself ''live''. In other words, it is likely to happen for any company that a tracking number is not yet updated for a few minutes or hours, while the order is in fact shipped.

How do you handle the situation and not leaving yourself exposed to A-to-Z claims or customer complaints? To be noted : I update the tracking number as soon as possible.

Thank you