VTR and Chit Chats
We have been using Chit Chats to ship our parcels across Canada and we received a notice that our VTR is below the threshold. They are not a recognized shipping carrier on Amazon, to confirm shipments we manually select "Other" and input the carrier name & tracking information.
We downloaded the account health report and it seems that all of our shipments with ChitChats show as invalid tracking with no delivery scan.
I contacted account health support but they did not offer a solution. How can I resolve this issue?
VTR and Chit Chats
We have been using Chit Chats to ship our parcels across Canada and we received a notice that our VTR is below the threshold. They are not a recognized shipping carrier on Amazon, to confirm shipments we manually select "Other" and input the carrier name & tracking information.
We downloaded the account health report and it seems that all of our shipments with ChitChats show as invalid tracking with no delivery scan.
I contacted account health support but they did not offer a solution. How can I resolve this issue?
2 replies
Sunnie_Amazon
Hello, BloomB,
This is Sunnie, from Amazon.
I'm looking at your account, and I forwarded your account details to a specialist for review. I will get back to you with more information about this.
Seller_kNAboD6kRgVt7
I also use Chit Chats. Most of mine are actually handed off to Canada Post, thus the tracking number works fine, just choose Canada Post. The exception is if you choose their new Select, which can save a couple bucks per package. That one is NOT valid to Amazon, but the rest have worked fine for me for years now.
